Library Assistant
: Job Details :

Library Assistant South County Regional Charlotte Mecklenburg Library

Please apply by 9/15/2025. This job post represents multiple openings. Pay rate: $20.00 - $25.68

Charlotte Mecklenburg Library is one of America's leading urban public libraries, serving one of the country's great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Position Summary

The Full-time Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library. Located in southern Mecklenburg County, South County Regional is the county's busiest regional library. South County is a favorite destination for all ages, serving over 450,000 visitors and circulating one-fifth of the total materials for the Charlotte Mecklenburg Library system yearly. The Library Assistant works with the branch team to create a welcoming and engaging environment for all patrons. The Library Assistant leads the branch in circulation activities such as the processing of a large volume of materials in a fast-paced environment.

Location: South County Regional 5801 Rea Road Charlotte, NC 28277

Schedule: Full Time Benefit Eligible, 40 hours per week Day shift - 8:00am 5:00pm. This position requires one closing shift per week -11am-8pm Rotating weekends including Sundays required - 8:00am 5:00pm

Essential Functions

Perform circulation activities

Process large amounts of materials using a sorting machine

Provide service desk coverage

Provide materials to appropriate bins for transfer

Utilize integrated library systems software

Assisting customers at several service points

Promote the library's collection and services

Training and assisting customers on various library policies, procedures, and processes

Assisting with volunteer management

Perform shelving and weeding duties

Minimum Qualifications

Experience: Minimum of one year of customer service experience including library or retail. Education: High School diploma or equivalent Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications

Knowledge of integrated library systems software (IE: Polaris) Bilingual

Knowledge, Skills and Abilities

Knowledge of Alpha-numeric sorting systems

Various library systems

Telephone etiquette

Skills Technology adeptness

Excellent interpersonal and customer service skills

Excellent time management skills with attention to detail

Abilities

Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures

Communication: Clearly conveying information to individuals or groups

Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Work Environment

Fast paced, circulation focused, library setting

Blended desk and active role

Works in an office setting with moderate noise including sorting machine

Schedules will require some nights and weekends including Sundays

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

No Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.