Overview
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Residence Inn Deptford 1154 North Hurffville Road Deptford, NJ 08096
Position
Night Auditor
Responsibilities
- Reconcile all hotel cashier transactions and ensure accuracy of guest billings and city ledger transactions.
- Review, organize, and compile management reports on a timely basis.
- Communicate concerns and related issues to all levels of management; perform guest service agent duties as required (check-in, check-out, switchboard operation, reservations).
- Audit and reconcile financial and statistical reports; prepare and distribute daily, weekly, and monthly reports (e.g., Daily Operating Report, Discount Programs, Tax Reports) according to hotel standards.
- Audit and reconcile all Front Desk and Food & Beverage cashiers' work; audit, reconcile, consolidate, and transmit all credit cards timely.
- Input and update financial information into corporate communications network; perform data processing system functions as required.
- Keep management informed of unusual operational or financial events and deviations from policies or procedures.
- Ensure overall guest satisfaction; respond to governmental inquiries; handle guest requests.
Qualifications
- High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest service experience preferred.
- Computer knowledge/skills required; flexible and long hours sometimes required.
- Ability to perform sedentary work with occasional lifting up to 10 pounds.
- Must maintain a warm and friendly demeanor, communicate effectively with all levels of employees and guests, multitask, and meet deadlines.
- Attend all required meetings and trainings; maintain regular attendance and high standards of personal appearance and grooming.
- Comply with Highgate Hotel Standards and regulations; maintain confidentiality of information; demonstrate initiative and problem-solving abilities.
- Must be able to cross-train in other hotel-related areas and adapt to changing needs.
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