Overview
Call Center Representative role at Westchester Medical Center Health Network.
Responsibilities
- Verifies and updates current patient information (demographic, financial, and clinical) in Cerner.
- Schedules future appointments based on procedure type, time requirements, and provider schedules.
- Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately.
- Utilize triage system for all patient care-related calls, in accordance with triage procedures.
- Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership.
- Create correspondence with patients who failed to keep appointments in accordance with policy and provider request.
- Provide patient test results when appropriate and under the direction of the medical staff.
- Accepts and direct deliveries of medical/office supplies and mail.
- Perform general office duties, such as document preparation, scanning, mailing, and filing.
- Maintains a professional appearance and a clean, safe environment.
- Respects patients by recognizing their rights; maintaining confidentiality.
- Utilizes technology, including specialized software as applicable, to maximize productivity.
- Develops and maintains electronic files as necessary.
- Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
- Other duties as assigned.
Qualifications/Requirements
- Experience: Minimum of one (1) year of call center and customer service experience preferred.
- Education: High school diploma or equivalent required. Associate degree from an accredited institution preferred.
- Licenses / Certifications: Not specified.
- Other: Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Hospitals and Health Care
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