Quest Training Center Staffing and Operations Coordinator
3910 US-301, Tampa, FL 33619, USA
Job Description
Posted Tuesday, April 1, 2025 at 4:00 AM
Company Overview: Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we invite you to be a part of our team. To see more of what Quest, Inc. has to offer, click here! Company Values, Mission, and Vision: At Quest, Inc., our mission is to help people with developmental disabilities experience a full life. We are guided by the vision to provide lifelong services for individuals with developmental disabilities.
Benefits: Quest, Inc. provides medical, dental, vision, accident, prescription drug, flexible spending accounts, 401(K) with company match, PTO, life insurance, disability insurance, EAP and student loan repayment.
Responsibilities
- Provides direct on-floor leadership and support during operating hours to Skill Instructor staff, including assigning tasks/responsibilities, communicating daily activities, assisting with coverage issues, and providing live time feedback.
- Continually provides routine feedback to Skill Instructors. Performs formal performance feedback during Introductory Period, monthly and annually timeframes. Facilitates feedback to Skill Instructors from other members of the team.
- Develops, monitors, and maintains the staffing schedule for direct reports. Updates weekly and/or daily to meet staffing needs. Manages schedule to provide staff time-off to meet correct ratios while avoiding overtime.
- Works in partnership with Client Services Coordinator to ensure clients receive continuous active treatment in alignment with Support and Individual Implementation Plans.
- Works in partnership with nursing staff to ensure excellence in the delivery of health care services by Skill Instructors.
- Works in partnership with behavior/validations staff to ensure correct implementation of behavior plans/procedures and aids during crisis situations as needed.
- Recruits, interviews, and hires direct reports. Includes full-time, part-time, and part-time on-call employees. Establishes clear performance expectations with direct reports.
- Leads staff training opportunities including new hire (on-boarding) training, in-service topics, and individualized improvement needs.
- Participates in the staff grievance process to a satisfactory resolution.
- Tracks and maintains records of absentee reports, time-off requests, or other areas affecting the status of the schedule.
- Regularly monitors time-clock punches of direct reports and corrects as needed. Completes payroll for direct reports, checks off payroll prior to appointed deadline, and adjusts payroll corrections as needed.
- Completes incident report paperwork, investigations, and follow-up as needed.
- Oversees risk management activities to ensure a safe environment to decrease staff injuries, client injuries, and decrease first aid and workers compensation claims. Ensures work injury documentation is completed correctly and provides modified duty work when needed.
- Maintains a presentable, clean, and safe work environment always.
- Follows all Quest policies and procedures.
- Meets all training/meeting obligations.
- Performs other duties as assigned by supervisor.
Qualifications
- High school diploma and must be 18 years or older required.
- Minimum 2 years supervisory experience required.
- Minimum of 1 year experience working directly with individuals with developmental disabilities preferred.
- Florida Drivers License with no more than two moving violations in the past three years.
- Able to work in the US and not require Visa Sponsorship from our company now or in the future.
- Effectively communicate at all levels, write, and speak English using acceptable grammar, punctuation, and spelling. Understand and follow multiple steps and verbal instructions in English without assistance or supervision.
- Organize and prioritize workflow to meet deadlines.
- Work independently without constant supervision and complete tasks in a timely manner.
- Problem-solve and use good judgement in making decisions.
- Conduct self in a professional and courteous manner.
- Present a professional appearance as a representative of the community.
- Keep information confidential and refrain from gossip; can set appropriate professional boundaries with all staff.
- Delegate work to maximize efficiency.
- Develop staff for further growth opportunities in the company.
Equal Opportunity Employer/Disability/Veterans
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