Description BigIron is looking for an IT Support Specialist to join our team! This role contributes to the success of BigIron by administering IT equipment & software and providing IT support to employees. The ideal candidate will have a solid understanding of Microsoft user technologies, Windows operating system, endpoint management & security, MS Active Directory, hardware troubleshooting, and helpdesk experience. This position will have a key role in supporting and maintaining endpoint hardware, unified communications, cloud software, and security solutions. In addition, the IT Support Specialist will support BigIron through ongoing collaboration with peers, co-workers, supervisors, managers, vendors, clients, and others who do business with Big Iron. Essential Functions:
- Serve as the first point of contact for IT-related issues, delivering timely and effective support.
- Document & track support requests, resolutions, and systems changes in alignment with department goals.
- Provide prompt technical support to end-users, ensuring hardware and software are operating effectively.
- Install, configure, and maintain IT equipment & software, including computers, printers, and peripherals.
- Administer Microsoft 365 applications, including but not limited to Office, Exchange Online, OneDrive, and Teams.
- Troubleshoot and resolve issues on M365 applications, cloud software, and auction-management software.
- Collaborate with network administrators and cloud architects to maintain and troubleshoot network, Wi-Fi, and VOIP infrastructure, ensuring uninterrupted connectivity.
- Implement security measures to safeguard against cyber threats.
- Respond to technical issues professionally and expediently.
- Collaborate with internal teams to optimize the user experience and enhance operational efficiency.
- Conduct training sessions for end-users on software applications and best practices.
- Develop and update documentation for IT processes and procedures.
- Performs additional duties as assigned by management or required by the position.
Requirements
- Bachelor's degree in information technology, computer science, or a related field.
- Minimum of 1 year of experience in providing IT Helpdesk support.
- In-depth knowledge of Microsoft 365 applications, services, and administration.
- Strong understanding of on-site technical support and troubleshooting.
- Familiarity with auction industry software and technology is a plus.
- Ability to interface with 3rd party IT and helpdesk support contractor(s) to complete responsibilities.
- Experience working with cross-functional departments is a plus.
- Excellent communication skills, both verbal and written.
- Strong organizational and problem-solving skills.
- Must have a valid driver's license and insurable driving record for occasional travel.