Telecommunications Analyst I
: Job Details :

Position Information

Recruitment/Posting Title

Recruitment/Posting Title Telecommunications Analyst I

Job Category

Job Category Staff & Executive - Information Technology

Department

Department OIT-EI Telecommunications

Overview

Rutgers, The State University of New Jersey, stands among the nation's highest-ranked, most diverse public research universities. The oldest, largest, and top-ranked public university in the New York/New Jersey metropolitan area, you'll find us at our main locations in three New Jersey cities, and our footprint can be seen around the region. As one of the nation's most diverse universities, Rutgers draws strength from the rich variety of perspectives and life experiences of our community. We're an academic, health, and research powerhouse and a university of opportunity. The Office of Information Technology ( OIT ) is Rutgers' enterprise IT office. OIT provides university wide services and support and collaborates with department and unit IT professionals on projects and initiatives for the Rutgers community. OIT's services and systems include the Rutgers network; email and calendaring systems; IDs/passwords and identity management; data centers; computer labs; help desk support; wireless connectivity; a software portal; information security, risk, and compliance services; research computing; and many others. OIT's staff members work closely with the broader university community to advance Rutgers' missions of teaching, research, and service. For more information, please visit

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst I for the Office of Information Technology. Reporting to the Managing Telecommunications Analyst for Network Operations & Architecture ( TDNOA ). This is a technical position that performs daily activities within the Rutgers University network operations teams.

Among the key duties of this position are the following:

• Keeps abreast of all pertinent federal, state and Rutgers' regulations, laws and policies as they presently exist and as they change or are modified.
• Installs, decommissions, troubleshoots, maintains, and inspects equipment and telecommunications room power systems, including UPS (Uninterruptible Power System), PDU (Power Distribution Unit), data cabling, and supporting components.
• Responds to and resolves urgent and routine service outage escalations.
• Coordinates proactive service improvements with minimal or no service interruptions.
• Receives and responds to assigned service ticket requests, incidents, and problem reports.
• Surveys, supports, and analyzes wired and wireless network infrastructure.
• Performs equipment delivery, transport, removal, securing parts and supplies, and equipment tracking.
• Networks equipment service provisioning, monitoring, and device configuration.
• Updates and maintains procedures, documentation, reports and TDNOA tools and resources.
• Understands and adheres to Rutgers' compliance standards as they appear in RBHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Performs other related duties as assigned.

FLSA

FLSA Nonexempt

Grade

Grade 24B

Salary Details

Minimum Salary

Minimum Salary 34.990

Mid Range Salary 41.930

Maximum Salary

Maximum Salary 49.760

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits
• Life insurance coverage
• Employee discounts programs

For detailed information on benefits and eligibility, please visit:.

Position Status

Position Status Full Time

Standard Hours

Standard Hours 37.50

Daily Work Shift

Work Arrangement

Union Description

Union Description HPAE 5094

Payroll Designation

Payroll Designation PeopleSoft

Seniority Unit

Terms of Appointment

Terms of Appointment Staff - 12 month

Position Pension Eligibility

Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

• Bachelor's degree in a technical field. Equivalent education, experience and/or training may be substituted for the degree requirements.

Certifications/Licenses

• Use of personal vehicle in order to travel for business demands; a valid driver's license would be required for this position.

Required Knowledge, Skills, and Abilities

• Must be able to demonstrate practical telecommunications/networking skills, possess knowledge of the principles and practices of telecommunications/network system planning and have working knowledge of routine local data networking technologies.
• Must be able to work well with peers and senior staff in a team-oriented and cooperative environment.
• Experience working in/with network infrastructure, operations team, NOC or call center environment.
• Demonstrate strong communications, consultative and interpersonal skills, including oral, written and presentation.
• Must have a valid driver's license, mechanical skills, basic computer skills, basic understanding of UPS and PDU equipment, basic understanding of data network cabling, basic electrical and HVAC system knowledge.

Preferred Qualifications

The following network and service management applications represent the primary tools & resources used:

• Network & Service Management Software.
• Applications.
• ServiceNow Ticket/Work Order Systems.

Physical Demands and Work Environment

• Standing, sitting, walking, talking, or hearing. No special vision requirements.
• While performing the duties of this job, the employee is frequently required to bend, stoop, twist, crouch/squat, kneel/crawl, sit and stand.
• The employee is regularly required to use their hands to utilize tools, perform cabling activities, and handle equipment.
• The employee is regularly required to reach with hands and arms.
• The employee must occasionally lift, carry, push, pull, and move up to 50 pounds.
• This individual spends time working in office and field environments.
• The office environment is standard with low to moderate noise.
• The field environments vary from site to site and include Telecommunications Rooms, Data Centers, Main Distribution Frame ( MDF ), and Independent Distribution Frame ( IDF ) areas.
• Noise in field areas is low -heavy, and temperature and area dimensions vary.
• Travel across and between Rutgers University Campus sites is required.

Special Conditions

• Clean Driving Record.

Posting Number

Posting Number 25ST1812

Posting Open Date

Posting Open Date 08/21/2025

Special Instructions to Applicants

Regional Campus

Regional Campus Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus

City

City Piscataway

State

State NJ

Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

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