Senior Associate, Production Services Application Support Analyst
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Enterprise Custody Production Services Team. This role is in Pittsburgh, PA
In this role, you'll make an impact in the following ways:
- Respond to, diagnose, and resolve service disruptions
- Work closely with developers on continuous integration / continuous delivery solutions
- Conduct root cause analysis for complex production issues
- Should be willing to work weekends
- Monitor and review the incoming alerts from automated monitoring systems or applications and work on resolution.
- Respond to helpdesk queries and ensure that all service requests are addressed and resolved within SLAs.
- Participate in PTO CAB meetings and review the changes.
- Maintain the run books, SLA, Application recovery documents up to date.
- Follow the standard procedure to escalate incidents to the appropriate teams for resolution.
- Lead investigations, resolutions, root cause analysis for incidents/problems and engage the required groups including Infrastructure Support and Application Development teams (as needed).
- Identify new opportunities to streamline and improve recovery solutions.
- Identify repeatable manual tasks and lead efforts to automate.
- Support regulatory compliance or audit support activities as needed.
- Participate in the DR contingency, Cross region testing and FOS events.
- Provide knowledge and training to new support personnel.
To be successful in this role, we're seeking the following:
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
- Hands on experience in providing application support (L1/L2 level support).
- Programming Language – Mainframe and distributed COBOL, Python, Java. Focus on maintaining programs and analyzing current processing for help desk inquiries as well as determining issue fixes.
- Knowledge of SQL, DB2 stored procedure. With increased focus on mainframe integration with other technologies such as CICS web services, MQ series etc.
- Hands on experience in any one of the scheduler tools CA7/OPC/ESP, Control M.
- Databases: DB2, VSAM, Oracle
- File transfer - NDM, Connect direct, secure FTP etc.
At BNY, our culture speaks for itself, check out the latest BNY news at:
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Here's a few of our recent awards:
- America's Most Innovative Companies, Fortune, 2025
- World's Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.