Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.
Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Adult and Aging Intake Specialist role. The successful candidate will join the Adult and Aging unit within a department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.
The Adult and Aging Intake Specialist will serve as the first point of contact for the Adult and Aging Unit. This position provides high-quality customer service, receiving requests for service for older adults or adults with disabilities, and screening reports of adult abuse, neglect, and exploitation.
Responsibilities include:
Receive walk-in, telephone, and appointment requests for assistance connecting to Adult and Aging program services. Assess client needs, identify appropriate program services, complete intake assessments, and case assignment processes. Provide courteous and timely customer service. Provide information and referrals to outside services when appropriate. Screen APS calls to include determining report validity and response time. Monitor and answer calls from both the APS and Adult Services phone systems. Coordinate with AAU staff, APS-CPS hotline team, and other partners to ensure timely response to APS reports and requests for AAU services. Complete unit reports and statistics. Document all calls and correspondences timely within the appropriate system and mandated timeframes. Ensure accurate and timely data entry into required systems. Assist and train coworkers, providing technical guidance and explaining program policies and procedures. Maintain case records. Complete special projects as assigned. Perform other essential job functions specific to the position and department as required. Illustrative Job Tasks:
Conduct and complete in-depth client assessments and APS investigations with minimal oversight. Develop individualized service plans for cases, including clinical case management, oversight, and therapeutic interventions to help clients achieve or maintain independence. Serve as a client advocate, make referrals to appropriate providers, and retrieve resources as needed. Collaborate with community resources and partners to support program goals. Identify opportunities for community assistance and collaborate with medical, law enforcement, school systems, and other professionals to ensure the safety of older adults. Provide consultation and guidance to professionals, referral agencies, and the public regarding program policies and procedures. Serve on COOP team and respond to community crises. Assist with needs assessments and the development and implementation of innovative programs and services. Requirements include:
- Bachelors degree in Human Services or a related field, or a Bachelors degree with at least two years of relevant experience.
- Preferred bilingual skills in Spanish and English.
- Pass pre-employment background checks, including criminal, credit, CPS/APS, and DMV.
- Valid drivers license with a good driving record.
Additional requirements:
- Availability to work during regular hours and on-call as needed.
- This position is essential personnel and requires reporting during emergencies.
- May be assigned to different worksites within the county to support operational needs.
#J-18808-Ljbffr