Room Inspector
The Room Inspector ensures high standards of cleanliness and guest satisfaction by inspecting guest rooms and public areas, reporting deficiencies, and coordinating corrective actions. This role supports the housekeeping department by maintaining cleanliness, monitoring guest feedback, and overseeing inventory levels to uphold hotel standards.
The purpose of a Room Inspector is to inspect guest rooms after room attendants have fully cleaned them to ensure maximum guest satisfaction.
Essential Duties and Responsibilities:
- Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction.
- Work with and train room attendants to ensure daily tasks are completed timely and accurately.
- In the event that rooms do not meet quality standards, room attendant should be sent back to correct any issues, and room will not be released until it meets standards of cleanliness and brand requirements.
- Inspect housekeeping carts and closets to ensure that they are properly stocked.
- Ensure Loyalty Program Members' rooms are ready and inspected prior to check-in time and ensure proper amenities are delivered.
- Work with house porters to maintain cleanliness of glass doors and windows through the assigned building.
- Ensure cleanliness of all trash chute rooms by delegating daily assigned work to house porter.
- Maintain cleanliness of hotel hallways, stairwells, and elevators (vacuum/carpet exaction).
- Support room attendants by cleaning and stripping guest rooms as needed.
- Communicate with the Front Office staff of any housekeeping delays or issues and make necessary changes to room status.
- Fill out work order tickets as needed and ensure unacceptable rooms are not released back to inventory until items are addressed.
- Ensure lines of communication are open with the house porter.
- Ensure work area is clean when finished.
- Maintain daily paperwork.
- Perform open and closing procedures for the Housekeeping department in the absence of the Executive Housekeeper and/or Housekeeping Supervisor.
- Provides support to Executive Housekeeper in the delivery of incentives and programs that promote positive associate relations.
- Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks.
- Performs any other duties as requested by supervisor.
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Education/Experience:
- High school education is not required.
- Up to one-month related experience or training; or equivalent combination of education and experience.
Minimum Requirement:
- Be able to work in a standing position for long periods of time up to 8 hours a day.
- Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with a minimum supervision.
What to Expect:
- Be part of a cohesive team with opportunities to build a successful career.
- Have the opportunity to engage in diverse and challenging work.
- Derive a sense of pride in work well done.
- Be recognized for excellence.
Required Experience, Education, and Skills:
- 2+ years of experience in housekeeping or a related role, preferably in a hotel environment.
- Experience in inspecting and maintaining cleanliness standards.
- Strong attention to detail and commitment to maintaining high cleanliness levels.
- Excellent communication and interpersonal skills to interact with team members and guests.
- Ability to work independently and manage time effectively.
- Proficiency in using housekeeping management software and Microsoft Office (Word, Excel, Outlook).
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Leadership skills to guide and motivate the housekeeping team.
Work Environment:
- Frequent standing, walking, bending, and stooping for extended periods.
- Must be able to lift and carry objects up to 20 lbs.
- Flexible schedule, including evenings, weekends, and holidays.
- Primarily indoor work inspecting guest rooms and public areas.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-08-20.
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.