Guest Service Supervisor
Limited housing opportunity for FULL-TIME employees. SKI FREE @ Copper. Equipment Reimbursement. End-of-Season Bonus.
Why work for the Town of Frisco as the Guest Service Supervisor? There are many reasons! Some amazing incentives are the convenience of a clean car year-round with a FREE car wash, free recycling, trash, and compost pick up. Summer incentives include free paddle sports, a free 2-hour pontoon/fishing boat rental reservation (one per employee) and free boat rentals if not rented for the final rental of the day. Winter incentives include free tubing at the Frisco Adventure Park, free Nordic Center passes for employee and family, free Terrain Park pass, friends and family passes for tubing, Copper Mountain discounted season passes, Copper Mountain free daily lift ticket voucher program for employee and half off for dependents. Want to know more? Check out the benefits tab above.
And of course, don't forget to apply to take advantage of the cool perks and the amazing opportunity that awaits you!
The Frisco Adventure Park Guest Service Supervisor is a winter seasonal hourly/non-exempt position that works in a high-paced environment with a focus on the oversight of guest experience and events taking place, including but not limited to, the Peninsula Recreation Area grounds and facilities. This individual is responsible for hiring, training, coaching, and supervising guest service Attendants and Leads, as appropriate. The individual in this position must have a general working knowledge of ski area and Nordic operations, private and public event operations, food and beverage, sales, recreational programs and events, and a familiarity of other recreational amenities. This individual also assists with department events, programs, and activities. The Frisco Adventure Park Guest Service Supervisor is responsible for delivering exceptional guest service through phone, online/email, in-person interactions, and ensuring that supporting staff holds the same standards. This individual utilizes recreation software to make reservations, call and manage ski hill, terrain park, and tubing tickets, pass sales, complete day-to-day POS sales and program/activity registration. This individual is required to serve as the Supervisor/Manager on Duty for the Day Lodge and the daily guests. This position requires responsible cash handling, preparing end of day reports, preparing change orders, and responsible access to safes, will complete retail ordering/inventory management, is knowledgeable of upcoming events, programs, operations, and site and facility conditions. This individual coordinates and communicates in a team environment with other team members and managers to ensure seamless, safe and effective operations.
Desired start date: 11/3/2025 & estimated end-of-season date: 4/24/2026.
Responsibilities
- Recruits, hires, trains, coaches, evaluates, supervises and disciplines attendants and leads.
- Assists with staff scheduling and payroll/time keeping.
- Consistently delivers exceptional guest service by answering repetitive questions, scenarios and tasks with professionalism, politeness and courtesy in-person, on the telephone and via online/email interactions. Assists the guests with tubing, ski& ride hill/terrain park, facility and field, Nordic passes and lessons, and program and event reservations, as appropriate.
- Educates guests on all safety practices, operating rules and regulations, and enforces these rules.
- Acts as the Supervisor/Manager on Duty when scheduled or as operations deem necessary.
- Assists with the implementation, management, and troubleshooting of the recreation software.
- Verifies all banks, reconciles tills, and creates reports for accounting at close of each day. Also responsible for change orders and utilizing standard operating cash handling procedures to work with cash, checks and credit cards.
- Assists with updates for the division website pages and social media content.
- Keeps records, files, invoices, processes work orders and tracks participation. Prepares and writes reports as appropriate. May assist with field and facility reservations, rentals, special events, contracts, refunds, invoices, park postings and general park maintenance and upkeep.
- Works under budget parameters and expectations.
- Opens and closes facilities following established standard operating procedures. Ensures the facility's interior and exterior are clean, well-maintained and that items are well stocked, displayed, and presentable to guests throughout daily operations.
- Assists with merchandise selection, purchasing, and inventory control.
- Maintains a high level of knowledge regarding all Recreation Department programs and events, facilities and services and other Town amenities, services and events. Assists as needed with such events, programs and amenity needs. Attends meetings as necessary.
- Works in a team-based environment supporting the Frisco Adventure Park, Recreation Department, the Town of Frisco and all Departments, and the initiatives of the Director and Managers. Effectively communicates with management in a timely and professional manner both verbally and in writing.
- Interacts with and maintains professional attitudes and relationships with guests, co-workers, and management in a positive, professional manner at all times using appropriate language.
- Performs other job duties/responsibilities as assigned by management.
Requirements
Specific knowledge, skills and abilities needed for position:
- Required: High School Diploma or GED
- Preferred: Bachelor's degree in recreation or related field
- Required: Microsoft Office, Outlook, and Recreation POS
- Preferred: Recreation software experience
- Required: Valid Colorado Driver's License with acceptable driving record
- Required: CPR/First Aid (Provided by the Town within 60 days of hire)
- Required: 2 years of guest service experience
- Required: 2 years cash handling experience
- Preferred: 1 year retail operations preferred.
- Preferred: 2 years of supervisory experience in similar work environment
- Required: Ability to communicate effectively in English, both verbally and in writing.
- Required: Ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance.
Physical Demands:
- Weight: Up to 10 Pounds, Lifting: 2/3 OR MORE, Activities: Standing, Other Physical Activities Required: 2/3 OR MORE
- Weight: Up to 25 Pounds, Lifting: 2/3 OR MORE, Activities: Walking, Other Physical Activities Required: 1/3 to 2/3
- Weight: Up to 50 Pounds, Lifting: 1/3 to 2/3, Activities: Sitting, Other Physical Activities Required: 2/3 OR MORE
- Weight: Up to 100 Pounds, Lifting: UP TO 1/3, Activities: Using hands to finger, hands to feel, Other Physical Activities Required: 2/3 OR MORE
- Weight: More than 100 Pounds, Lifting: None, Activities: Reaching with hands and arms, Other Physical Activities Required: 2/3 OR MORE
- Climb or balance: UP TO 1/3
- Stoop, kneel, crouch or crawl: UP TO 1/3
- Talk or hear: 2/3 OR MORE
- Taste or smell: UP TO 1/3
Other Physical Activities Requirements or Physical Demands:
- Indoor/Outdoor: Typically 90% indoors and 10% outdoors
- Hazardous Materials or Noise: Loud guests in a busy Ticket office, basic cleaning materials
- Holidays/Weekends/Evenings: Required to work a flexible schedule including weekends, holidays, and early morning and late evening hours
- Equipment Used in Job: Printers, BOCA Printers, phone, computer, TVs, gas fireplace, floor cleaning machine.
Vision:
- Close Vision: Yes
- Distance Vision: Yes
- Color Vision: Yes
- Peripheral Vision: Yes
- Depth Perception: Yes
- Ability to adjust focus: Yes
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
The Town of Frisco is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with