Intake Specialist
Our client has a unique opportunity for a full-time Intake Specialist to join their team in the Northern, MA area. This newly created role will serve as the first point of contact for individuals and families seeking information, guidance, and resource support related to a medical disorder. This key position is responsible for providing compassionate, accurate, and timely responses to phone, email, and online inquiries, and for connecting people to support programs, community resources, and medical or social services as appropriate. The Intake Specialist plays a vital role in maintaining the organization's commitment to responsive, person-centered care and ensuring every caller feels heard, supported, and empowered.
Benefits of the Job:
- Opportunity to be part of a community-based mission driven organization
- Hybrid work schedule with 1-2 days in office per week. Hours are M-F 9 am 5 pm
- Comprehensive benefit package with no waiting period for health, dental, and vision
- Generous paid time off including vacation, sick and holidays and a matching 403B retirement plan
- Competitive salary of $26 - $30 per hour based on experience
Requirements of the Intake Specialist:
- Bachelor's degree in human services, social work, public health, or related field, or equivalent relevant healthcare experience
- Strong customer focused interpersonal, listening, and communication skills
- Demonstrated ability to respond with empathy, respect, and cultural sensitivity
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office and comfort with CRM/client databases (Salesforce a plus)
- Knowledge of various medical disorders or health conditions
- Experience in case management, social services, or information/referral services
- Bilingual or multilingual skills preferred
Responsibilities of the Intake Specialist:
- Respond promptly and empathetically to help line calls, emails, and online requests
- Conduct intake assessments to determine the needs of each individual or family
- Utilizing existing resources, share information on medical disorders, first aid, treatment options, supports, and available programs
- Assess level of need and connect callers to internal services, such as support groups, or other expertise among staff
- Refer individuals to appropriate community, medical, and social service resources
- Utilize and maintain an up-to-date database, service providers, and support networks
- Document all interactions in client management system
- Collaborate closely with programs and advocacy teams to ensure seamless referrals
- Coordinate follow-up communications with clients to ensure needs are met
- Identify patterns in client needs and share feedback to improve programs and outreach
- Track and report help line metrics, trends, and outcomes
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.