Join to apply for the Asst Director Guest Services role at Hilton Grand Vacations
Responsibilities
- Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues.
- Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
- Check-in arriving guests and check-out departing guests.
- Assist Front Office Manager/Director with managing resort inventory.
- Assist with adjustment in departmental policies and procedures.
- Complete Front Desk accounting transactions including balancing end-of-day shift reports.
- Maintain necessary hard copies of paperwork of daily operations, as needed.
- Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
- Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.
- Complete Front Desk Agent checklist.
- Perform property and room inspections.
- Make recommendations to management regarding development and corrective action plans.
HGV Now Offers Day One Team Member Benefits!!
Benefits
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- A minimum of six (6) months of supervisory experience in the customer service field required.
- A minimum of 1 year hotel industry experience
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality
- A courteous and professional attitude when handling upset guests and difficult situations
- High school diploma or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Possess the knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation
- Proven ability to respond effectively to sensitive inquiries or complaints
- Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
- Interpersonal skills, high level of communication skills, ability to make decisions and lead others
- Understanding of how Housekeeping and Front Office work together
The hourly rate for this role is between $25.00 -$25.50 based on experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Seniority level
Employment type
Job function
- Management and Manufacturing
Industries
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