Sportsbook Host - Sports & Social Washington
: Job Details :

Key Responsibilities:* Host Duties:* Answer phones, take messages, and assist with reservations.* Greet guests in a friendly and upbeat manner, ensuring a positive and lasting experience.* Maintain an accurate waitlist when necessary, seating guests efficiently.* Coordinate seating arrangements to optimize guest flow and service.* Assist with bussing tables when needed to expedite seating for waiting guests.* Communicate effectively with guests and management, addressing any concerns promptly.* Ensure that the entrance and exit areas are organized and inviting.* Sportsbook Writer Duties:* Accurately process cash transactions.* Receive and process sport or parlay tickets from customers and pay winning tickets and vouchers.* Maintain and balance a till for issuing and redeeming tickets and vouchers.* Ensure the sportsbook window is neat, stocked, and ready for the next shift.* Adhere to all District of Columbia Office of Lottery and Gaming procedures.* Remain alert to unusual betting patterns and report such activities to the Sportsbook Supervisor.* Promote superior guest service by providing a positive and efficient sportsbook experience.Qualifications:* At least one year of experience in customer service, hosting, or a similar role.* Must be fluent in English; additional languages are preferred.* Ability to communicate effectively with guests, team members, and management.* Strong attention to detail and ability to multitask in a fast-paced environment.* Basic math skills for processing transactions and understanding betting information.* Must be able to work flexible shifts, including nights, weekends, and holidays.* Must be able to obtain and maintain a valid license as required by the District of Columbia Office of Lottery and Gaming.Core Service Standards:* CLEAN: Maintain a clean and immaculate venue and personal appearance.* SAFE: Create a safe and comfortable environment for all guests.* FAST: Provide fast, efficient service with accuracy, anticipating guests' needs.* FRIENDLY: Greet each guest with a friendly welcome, maintaining eye contact and a smile.* FUN: Collaborate with the team to create a fun and energetic atmosphere for both guests and staff.Physical Requirements:* Ability to stand for long periods and perform tasks that involve bending, stooping, and reaching.* Ability to lift and carry up to 50 pounds.* Ability to work in a high-energy environment, exposed to bright lights, loud noises, and alcohol.Additional Skills & Abilities:* Ability to remain focused and deliver outstanding customer service under pressure.* Strong organizational skills and a proactive approach to problem-solving.* Capability to handle sensitive information and financial transactions with accuracy.