Job DescriptionAre you a people-person with a knack for creating exceptional guest experiences? Do you thrive in a fast-paced, guest-focused environment? The Grand Summit Hotel is looking for a warm, detail-oriented, and professional Front Desk Agent to be the welcoming face of our hotel!Job Description:
- Greet guests with a warm, genuine smile and provide outstanding service throughout their stay.
- Answer and transfer multi-line phone calls, manage messages, and assist with guest inquiries.
- Efficiently handle guest check-in and check-out, room assignments, and secure payment processing.
- Make and confirm reservations, both online and over the phone.
- Assist with guest requests such as luggage assistance, dining recommendations, housekeeping coordination, and more.
- Communicate effectively with the housekeeping and maintenance departments.
- Handle guest issues and complaints with grace, professionalism, and problem-solving skills.
- Ensure the safety and security of guests, including leading emergency procedures when needed.
Experience and SkillsRequired Experience:
- High school diploma or equivalent required.
- At least 1 year of customer service experience; hotel or hospitality experience preferred.
- Tech-savvy with quick learning skills; knowledge of Property Management Systems is a plus.
- Professional, positive, and team-oriented with excellent communication and multitasking skills.
- Flexible availability, including mornings, evenings, weekends, holidays, and peak seasonal periods.
Job BenefitsBenefits:
- Competitive wages and annual performance reviews
- Company-funded insurance benefits (Medical, Dental, Vision, Life, and more)
- Generous Paid Time Off: Vacation, Sick Days, Holidays, Jury Duty, and Bereavement Leave
- Complimentary meals during shifts
- Employee and Friends & Family hotel discounts (as low as $49/night!)
- 50% dining discount at any HCH property
- Discounts on entertainment, rentals, and more through Working Advantage
- Supportive, open-door culture with strong employee recognition programs