Collision Consultant – Contractor – Buffalo and Rochester NY, Baltimore, Worcester MA areas
OEC is seeking a Collision Consultant – Contractor – Buffalo and Rochester NY, Baltimore, Worcester MA areas role. As a subject matter expert for assigned repair facilities, you represent our OEM partners to ensure their network of certified collision centers meet OEM requirements. Deliver and sell consulting and training to build value with client collision centers.
Responsibilities
- OEM Certification Audits: Performs detailed evaluation of collision centers' capabilities to repair vehicles to pre-accident condition per OEM requirements.
- Identifies collision center process gaps from estimating through completion of repairs.
- Evaluates in-process and completed repairs to determine repairs follow OEM guidelines.
- Collision Consulting: Implements Repair Planning Systems tailored to client's operations and unique requirements.
- Understands key financial drivers and supports changes that improve collision center profitability and performance.
- Draws on experience to implement change.
- OEM Training: Identifies gaps in OEM repair manual utilization and delivers onsite OEM repair training to ensure compliance with OEM standards.
- Responds to repair facility queries in a timely and accurate way.
- Documents and submits visit reports, facility inspections, training/coaching sessions and additional points of contact within OEC software.
- Schedules and maintains accurate calendar for visits, facility inspections, and training/coaching sessions.
- Participates in weekly and/or monthly conference calls among coaches.
- Maintains defined standard of continuing education annually to stay abreast of industry and coaching best practices.
Qualifications
- An undergraduate degree from an accredited college or university with a focus in Marketing, Sales, Business Administration, or related discipline. In the absence of a degree, directly-related job experience in strategic account management may offset the degree requirement.
- Minimum 3 years of experience either as a collision repair tech and/or insurance estimator or adjuster.
- ASE, I-CAR and/or other industry certifications preferred (Pro-Level 3).
- Working knowledge of estimating systems; able to read and understand instructions, written estimates and work orders.
- Good computer skills and proficiency with Microsoft Office.
- Ability to understand workflows and navigate and submit reports using an iPad.
- Strong communication, interpersonal and presentation skills; professional attitude and customer-centric behaviors.
- Able to work autonomously and manage multiple tasks concurrently in a deadline-oriented environment with a high attention to detail and quality.
- Must have and maintain a valid driver's license; frequent/daily travel to assigned repair facilities (up to 80% of time).
About OEConnection
OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions help professionals buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world's largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.
OEConnection is an Equal Opportunity/Affirmative Action employer. We invite applicants to voluntarily self-identify gender, race and ethnicity. Submission of this information is voluntary and will not subject you to adverse action. The information obtained will be kept confidential and may be used in accordance with applicable laws and regulations.
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