Overview
General Manager role overview and expectations include hiring great people, developing associates for future growth, and providing leadership to achieve or exceed budgeted sales, payroll, and controllable expense goals. The GM will manage store operations, maintain appropriate inventory levels and visual merchandising standards, ensure exemplary customer service and a positive store/brand experience, and help sales associates build relationships with customers.
Responsibilities
- Ensure store meets or exceeds sales and contest goals and meet payroll goals based on current trends
- Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals
- Train and motivate all associates through ongoing programs in sales, customer service, and product knowledge
- Assess performance and provide ongoing feedback
- Complete and deliver performance appraisals and development plans
- Ensure team provides an exceptional customer experience in the store to achieve world-class service standards
- Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed
- Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with the + People First philosophy
- Work with District Managers and peers to develop best practices in store management
Criteria
- Proven ability to manage staff to exceed sales goals, while meeting payroll goals
- Proven to identify top talent, create teams, and train/develop/retain great people
- Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities
- Proven ability to motivate and influence others through personal actions and examples
- Effective communication, organization and leadership skills
- 4+ years management experience in specialty retail and/or multi-unit retail business environment
Physical Requirements
- Must be able to be mobile on the sales floor for extended periods of time
- Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
- Employment/promotion to this role will be contingent on successful completion of a background check
- Full time associates are expected to have open availability to meet the needs of the business. Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and one during the week. Availability for annual inventory and the holiday season (November and December) is required
Mission Around Diversity, Equity & Inclusion
We believe that a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy, high-performing teams, and delivers superior customer experiences. We strive for a global company culture where authentic selves are welcomed and valued, and where advancement is based on quality of work and leadership ability.
Benefits Just for You
Depending on position and location, highlights may include a generous discount on Williams-Sonoma, Inc. brands, a 401(k) plan and other investment opportunities, paid vacations and holidays, health/dental/vision insurance including same-sex domestic partner benefits, and a wellness program supporting physical, financial, and emotional health.
Your Journey in Continued Learning
- Individual development plans and career pathing conversations
- Annual performance appraisals
- Cross-brand and cross-functional career opportunities
- Online learning opportunities through brand resources and WSI University
- Leadership development opportunities
Note: The following statements are included in the original content for compliance. This role does not include immigration sponsorship and is not eligible for relocation assistance.
Location and EEO
San Francisco locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Qualified applicants with criminal histories will be considered in accordance with San Francisco Fair Chance Ordinance and applicable laws.
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