General Manager, Licensed Cosmetologist
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Overview

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Role Summary

Managers at Madison Reed's Hair Color Bars are business leaders who deliver exceptional results while inspiring the team of Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to provide quality guest services and an amazing guest experience in their Hair Color Bar every day. The General Manager will establish the roadmap of success for their Hair Color Bar within Madison Reed's operational best practices and guidelines, work with the team to solicit diverse perspectives, innovate business growth through positive community relationships, and promote the products, services and values of Madison Reed. The mission is threefold: guest satisfaction, business building and team development.

This role reports to the District Manager, is full time and requires availability on weekends, holidays and other peak times based on business needs.

The base salary is $68,640, with opportunities to earn monthly bonuses. Starting pay may vary by geography/market, skills, education, experience, and other qualifications of the successful Candidate.

Responsibilities

• Demonstrate and continue to develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
• Execute localized marketing initiatives to build strong community relationships, promote the Madison Reed brand, and drive foot traffic.
• Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
• Ensure all aspects of the business are staffed and resourced, including front of house operations, service chairs, back of house support to ensure adherence to all company standard operating procedures and to optimize performance.
• Demonstrate mastery of all services provided at our Hair Color Bar, including stepping in and working behind the chair as needed.
• Ability to step in for district support as needed by the District Manager, which could include training a new General Manager, supporting them remotely, or occasionally visiting a nearby location to support on site.
• Achieve monthly sales goals and other key performance indicators, including retail sales, services, memberships.
• Ensure Hair Color Bar meets company standards as it relates to cleanliness, merchandising, inventory, and asset security.
• Demonstrate mastery of Madison Reed systems, policies, processes and procedures.
• Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance by aligning individuals' talents with relevant responsibilities.
• Own recruiting, interviewing, onboarding, performance management, coaching, talent development and training of all team members.
• Manage employee schedules based on forecasts and business needs and in compliance with local labor laws, budgets and breaks and meals.

Qualifications

• Active cosmetology license in the state in which you are applying
• 2+ years of salon and retail experience
• 2+ years of operational management experience
• 2+ years supervising other team members and participating in hiring, training and scheduling
• Strong level of technical proficiency as a colorist
• Proven track record of exceeding key operational and performance metrics
• Fluency in English

Benefits

• Medical, Dental, Vision & FSA (FT Only)
• Employee Assistance Program (FT and PT)
• Pre-tax Commuter (Parking & Transit) Basic (FT Only)
• Life AD&D (FT Only)
• Short & Long-term Disability (FT Only)
• Accident Insurance (FT Only)
• Critical Illness Hospital (FT Only)
• Hospital Indemnity (FT Only)
• Parental Leave
• FT Only - Dependent on Tenure and Position
• Team Member Discount: Working Advantage (FT & PT)
• Pet Insurance (FT & PT)
• One Medical Membership (FT & PT)
• The College Tuition Benefit (FT & PT)
• 401k Plans (FT & PT)
• Paid Vacation Time (FT Only)
• Paid Holidays (FT & PT)

Physical Demands

While performing the duties of this position, team members will regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift up to ten pounds. Team members will communicate regularly with guests via ongoing conversations and consultations.

Equal Opportunity and Accessibility

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. We do not tolerate discrimination, racism, xenophobia, homophobia or misogyny. We strive to create a workplace where everyone can bring their full, authentic selves to work. We comply with applicable Fair Chance laws where relevant and provide reasonable accommodations for interview processes. Please contact hiring@ Madison-Reed.com to request accommodations.

Information for Recruiters: Madison Reed only accepts resumes directly from candidates and does not accept unsolicited resumes from staffing vendors. We do not pay fees to recruiters for unsolicited resumes.

Other notes: This posting may include alerts about scams. If you encounter suspicious activity, contact us at hiring@ Madison-Reed.com.