Overview
We're hiring a Manager, Client Strategy to join ShopMy's Success team and lead the strategic management of a portfolio of top-tier brands. In this highly client-facing role, you'll partner with marketing executives—many in the luxury fashion and beauty space—to retain and grow their business through data-backed affiliate and creator strategies. You'll collaborate cross-functionally to deliver exceptional client experiences and help scale ShopMy's brand success model.
Responsibilities
- Serve as a strategic advisor and relationship owner for high-profile brand accounts
- Partner with Sales to align on goals and unlock upsell opportunities
- Deliver data-driven insights and strategic recommendations that lead to client growth
- Proactively identify and solve day-to-day business challenges across your portfolio
- Elevate conversations with brand stakeholders to maximize value and investment in ShopMy
- Escalate meaningful product feedback to influence product development
- Represent the voice of the client internally and ensure an exceptional experience across touchpoints
You are energized by
- Building lasting relationships with leading brands in fashion, beauty, and lifestyle
- Acting as a key driver of business growth through data, creativity, and strategic thinking
- Working cross-functional in a fast-paced environment where you can make an immediate impact
- Leading clients through affiliate and creator strategies that perform
- Taking initiative and ownership in solving challenges and exceeding expectations
What We Are Looking For
- 5+ years in strategic, client-facing roles, such as account management or management consulting
- Proven experience supporting high-profile or luxury brand clients
- Bachelor's Degree
- Strong track record of retention, upsell, and elite client service
- Excellent communication and problem-solving skills
- Strategic thinker who can connect the dots and proactively drive value
- Comfortable with ambiguity and fast-paced environments
Bonus Points
- SaaS Customer Success experience
- Experience at a remote startup
- Deep understanding of affiliate marketing and the creator economy
- Familiarity with Salesforce
- Ability to execute under tight timelines and shifting priorities
Salary
New York Pay Range
$100,000 - $150,000 USD
The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy offers equity on top of cash compensation.
Benefits
- Medical & Dental Coverage at 70%
- Equity in ShopMy
- Flexible PTO
- 14 weeks of parental leave
- Reimbursements up to $200/month to spend on teammate outings
- 401k program (3% automated contribution from ShopMy)
- ClassPass Membership
- Company retreats
- Opportunity to monetize your influence — all employees build out a ShopMy page
- Birthday PTO
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Marketing Services
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