AVP, General Liability Claims Manager
: Job Details :

Overview

Zurich North America is seeking an AVP, General Liability Claims Manager to lead a high-performing team within our General Liability Specialty Team. You will oversee claim operations across Captives, Excess & Surplus, Direct Markets, and Multinational programs, partnering with other AVPs to develop initiatives and strategies, work on National Projects, and serve as a subject matter expert to the underwriting team regarding product developments or enhancements while ensuring regulatory compliance.

The successful candidate will coordinate the work activities of the team, with accountability for performance, development, and coaching of staff to maximize contributions and drive operational improvements. This role has clear accountability for business results and manages internal and external customer relationships.

Work Model and Locations

Zurich North America Claims offers a hybrid work model emphasizing flexibility. Occasional in-office attendance may be required. The selected candidate may report to an eligible North American Claims office on a hybrid schedule: Parsippany, NJ; New York, NY; Dallas, TX; Atlanta, GA; Omaha, NE; Overland Park, KS; Gold River, CA; or Schaumburg, IL.

Responsibilities

• Oversee claim operations across Captives, Excess & Surplus, Direct Markets, and Multinational programs.
• Partner with other AVPs to develop, support, and drive key initiatives and strategies.
• Represent the line of business on National Projects and provide subject-matter expertise to underwriting on product developments or enhancements.
• Coordinate team activities and manage performance, development, and coaching to maximize contributions.
• Maintain internal and external customer relationships and ensure regulatory compliance.

Basic Qualifications

• Juris Doctor and 8+ years of experience in the Claims area OR
• Bachelor's Degree and 9+ years of experience in the Claims area OR
• High School Diploma or Equivalent and 11+ years of experience in the Claims area AND
• 3+ years of management experience
• Customer service experience
• Experience with Microsoft Office
• Knowledge of insurance legal statutes and procedures
• Travel 25% or more

Preferred Qualifications

• Expertise in Primary General Liability Claims, Captives, Excess & Surplus, Direct Markets, and Multinational Programs
• Experience with leading leaders
• Experience with change management tools/methodologies
• Strong strategic thinking and problem-solving abilities
• Ability to build strong relationships and establish rapport
• Successful implementation of process changes
• Negotiation experience
• Experience collaborating across work groups
• In-depth knowledge of the insurance industry, claims, and the insurance legal and regulatory environment
• Excellent communication skills
• Analytical skills
• Advanced degree
• AIC
• SCLA
• CPCU

Compensation and Benefits

compensation for roles is influenced by factors including office location, role, skill set, and level of experience. Zurich commits to providing a fair and reasonable compensation range for each role. The proposed salary range for this position is $113,100.00 - $185,100.00, with short-term incentive bonus eligibility of 20%. Details on Total Rewards are available through Zurich resources.

As an insurance company, Zurich is subject to 18 U.S. Code 1033 and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Location and Status

Location(s): AM - Atlanta, AM - Dallas, AM - Gold River, AM - New York, AM - Omaha, AM - Overland Park, AM - Parsippany, AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Note

Zurich North America is an equal opportunity employer. Referrals increase your chances of interviewing at Zurich North America.

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