Volunteer Coordinator
It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Role: The Volunteer Coordinator is responsible for coordinating and supervising all patient care volunteer activities. Serves as a member of the Interdisciplinary Group (IDG) and acts as a liaison between staff, community, and volunteers.
Qualifications:
- Bachelor's degree (BA/BS) or an equivalent combination of education and experience
- Minimum of two (2) years' experience in volunteer coordination, preferably in a health care setting
- One (1) year supervisory experience strongly preferred
- Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources
- Strong communication skills (written and verbal) including face-to-face, telephone, and correspondence
- Strength in attention to detail and organizational skills
- Program development and implementation skills
- Must be able to interact successfully with clients, families and other agencies to present a positive and professional image
- Bi-lingual preferred
- Previous experience in health care and/or social services setting preferred
- Excellent telephone and computer skills
- Mobile Driver - Valid driver's license and automobile insurance per Company policy
- Ability to travel in community
- Ability to take initiative and work independently
Competencies:
- Satisfactorily complete competency requirements for this position.
Responsibilities of all employees:
- Represent the Company professionally at all times through care delivered and/or services provided to all clients.
- Demonstrates high ethical standards in areas of hospice mission and confidentiality, as well as display sensitivity to family needs.
- Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
- Complies with Company policies, procedures and standard practices.
- Observes the Company's health, safety and security practices.
- Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
- Uses resources in a fiscally responsible manner.
- Promotes the Company through participation in community and professional organizations.
- Participates proactively in improving performance at the organizational, departmental and individual levels.
- Improves own professional knowledge and skill level.
- Advances electronic media skills.
- Supports Company research and educational activities.
- Shares expertise with co-workers both formally and informally.
- Participates in Quality Assessment and Performance Improvement activities as appropriate for the position.
Job Responsibilities:
- Meets standards of practice of the Volunteer Services Department.
- Recruits volunteers through community networking activities and marketing efforts.
- Screens potential volunteers through intake calls and interviews, and in training.
- Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for events, Speakers Bureau, administrative support and various other roles.
- Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition.
- Participates in volunteer-related special events, committees and task force groups.
- Maintains records of volunteers, ensuring that all file requirements are met and kept current.
- Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG).
- Performs other duties as assigned.
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.