Customer Success Engineer (Federal) TS/SCI w/CI Poly
: Job Details :

Forward Networks is revolutionizing the way large networks are managed. The Forward Enterprise platform delivers a vendor-agnostic digital twin of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management. Over the past few years, Forward Networks has received tremendous industry recognition, including Cool Vendor in Enterprise Networking by Gartner, Product of the Year by Cloud Computing, Hot Company by Cyber Defense Magazine, Enterprise Cloud Computing Software of the Year, and has been named to Fortune's Best Workplaces in the Bay Area list. The company was founded by four Stanford PhD graduates who saw a massive opportunity to improve network operations. Investors include Andreessen Horowitz, MSD Capital, Threshold Ventures, and Goldman Sachs. Forward Networks is looking for a Customer Success Engineer.

• Do want to create a category and help build a special company?
• Join a company that has been in market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.
• We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.

What you'll do: As a Customer Success Engineer for our Federal team, you will be responsible for providing world class post-sales technical leadership to our client base. Responsibilities:

• Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
• Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Walking customers through the various stages of adoption with Forward Networks Platform
• Walking directly with our internal Product Management, Engineering, Sales and Marketing teams.
• Some travel to customer locations (