Job Location : Dayton,OH, USA
Position Objective
This position is responsible for the overall performance of the assigned U.S. region including, but not limited to, profitability, improvements, service, facility management, employee supervision, and equipment and fleet management. Provide direction, leadership, and support for Jack Doheny Company's operations staff to encompass all aspects of the distribution model while continually exceeding internal and external customer expectations and supporting a world-class sales operation. Be the liaison between the corporate office and operating units on service objectives, strategic opportunities, after-sales, document processing, inventory, and accounting-related issues.
Job Responsibilities
Revenue and Market:
• Proactively set the agenda and engagement with regional sales team, Business Development, Training, and Sales to regularly travel in the assigned market to drive market activity
• Directly establish revenue-generating retail service opportunities with both existing and new customer markets
• Enhance product and service offerings and establish necessary operations support needs for all initiatives
• Meet or exceed percentage contribution to JDC projection model for revenues including parts, service, sales, and rentals
• Assume and be accountable for JDC's brand reputation regarding all aspects of service and parts in the geographic region
• Steadily and continuously drive profitable growth of JDC's desired market share
• Establish Business Development and support initiatives for the locations including branch expansions, mergers, and acquisitions
Service:
• Establish and lead a sense of urgency within the facility to provide Best-In-Class service in a timely manner as defined by the marketplace
• Establish and maintain a proactive, ongoing, and engaged dialogue with Regional Sales Manager and Inside Sales to ensure equipment prep, service, and parts transactions are accurate and meet customer expectations
• Monitor and ensure internal and external work orders are handled in a timely and accurate manner
• Assess and assign tactical prioritization of shop workload while actively managing the efficient use of labor hours
• Ensure daily labor postings, parts postings, and job costing are timely and accurate
Facility Management:
• Ensure facility compliance in assigned locations with all applicable federal, state, and local codes and laws, including environmental compliance
• Provide timely capital requests with attendant justification (ROI)
• Establish and maintain a clean shop floor and efficiently organized workflow to maximize productivity and ensure a safe work environment for employees and visitors
• Ensure facilities and grounds maintenance is adequate, consistent, and cost-effective
• Stock and monitor adequate shop tools and supplies
• Source and secure pricing contracts with shop vendors
Personnel:
• Ensure safe operations with rigorous enforcement of safety procedures and training while maintaining a heightened awareness of potential safety issues and risk
• Manage proper staffing levels relative to workload, safety needs, and labor hours-to-revenue relationship
• Maintain current and accurate job descriptions for all direct reports
• Work with HR to administer and document corrective and progressive discipline as required
• Set high-performance goals for self and others, providing active coaching and counseling to ensure achievement
Equipment:
• Ensure all vehicle preparations and deliveries are coordinated with Regional Sales Manager, Inside Sales, and customers
• Provide ongoing customer technical support for safe operation and service diagnostics
• Allocate customer service calls efficiently amongst staff
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
• Bachelor's degree in business administration, logistics, engineering, or another industry-related field required; MBA preferred
• Excellent verbal and written communication skills
• Strong supervisory and leadership skills
• Extensive knowledge of the principles, procedures, and best practices in the industry
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
The Way We Work:
• Work and accept responsibility to search for, create, and execute new and innovative approaches to improve the performance of JDC's services and objectives
• Assist external and internal customers to serve their needs and take responsibility for continuously improving customer service
• Foster meaningful interaction among people through the exchange of information to produce understanding
• Continuously develop and use effective strategies and interpersonal styles to engage and guide others toward the accomplishment of identified objectives and goals in the best interest of JDC and its customers
• Consistently work toward the common good of the organization and encourage others to do the same
• Conduct themselves at all times in a professionally appropriate and respectful manner
• Apply the proper safety and security practices according to established protocols, guidelines, and policies
The individual in this position will interact with employees and managers in other departments and locations at Jack Doheny Companies, Inc., dba Jack Doheny Company. Receiving and reacting to directions other than from your immediate supervisor will be required periodically. Conversely, there will also be times when the person in this position must give directions to others.
Jack Doheny Company is an Equal Opportunity Employer