Vendor Operations Claims Analyst
: Job Details :

Operations Claims Analyst

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Vendor Operations Claims Analyst to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. The Claims Analyst role will be supporting a variety of responsibilities in support of NAM claim vendors, including data management, reporting, billing and operations.

Make your mark in Vendor Operations Claims Analyst

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• Support Lead claims cost reporting for all North American and Canadian vendors, creating detailed reports to track spend, identify trends, and provide actionable insights to leadership.
• Develop and present vendor spend reports and bill analysis summaries, highlighting cost drivers, variances, and opportunities for savings.
• Monitor and evaluate vendor performance metrics against service level agreements (SLAs) driving corrective actions to enhance operation efficiency.
• Partner with the Master Data Management (MDM) team to improve the accuracy and consistency of vendor data used for spending reports, enhancing data integrity and reporting reliability.
• Utilize data visualization tools to create visualizations that simplify complex claims data for executive reporting.
• Create PowerPoint presentations showcasing vendor spend trends, total vendor spend, and key cost drivers, enabling upper management to present insights effectively.
• Support processing/reporting of vendor exception submission requests from the business to determine risk compliance of non-contract vendors.
• Provide responses to e-mails, concerns and resolve complaints from both vendors and internal skate holders.

What you'll need to succeed

• Bachelor's degree in business or related field.
• Minimum 3 years' experience working in insurance claims/operations type role.
• Experience working in a team support role building strong internal and external relationships.
• Strong analytical skills, customer focus, and interpersonal & relationship skills
• Moderate skills in MS Excel, MS Word, PowerPoint, and MS Outlook.
• Ability to troubleshoot basic data/process issues
• Strong problem-solving abilities and results oriented.
• Ability to handle multiple priorities and meet tight deadlines.
• Work with team members to identify and implement solutions
• Ability to work under own initiative, be proactive and show flexibility to meet business needs
• Highly motivated and ability to motivate others to achieve common goal.
• Excellent organizational and communication skills
• Fluency in English

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.