Job Summary
- Responsible for timely and accurate Patient Registration for Emergency Room and outpatients. Operates Switchboard and associated communications Systems. Performs Cashier functions to include processing patient valuables during non-business hours. Weekend and Holiday rotation required.
Responsibilities
- Verification and Registration of Emergency and Out-patients
- Obtains insurance, financial information, patient identification, and copies of insurance cards from the patient or guarantor
- Enters information in the electronic medical record with a high degree of accuracy in a timely manner (15 minutes max).
- Notates registration via comments for potential problems, e.g., language barriers, foreign country address, unable to obtain info, etc.
- Notices appropriate personnel of system problems
- Recognizes the activity of the area and takes the initiative to assist
- Performs Point of Service collections for expected out-of-pocket and patient responsibility expenses.
- Verifies insurance eligibility in accordance with department guidance e.g., CHC, HDX, insurance web portals, and reports. Questionable insurance follow-up with patient accounting for resolution
- Provides patients or their representatives federal, NYS, local, and hospital mandated documents, e.g., brochures, HIPAA, Patient Rights, etc.
- Creates a positive first impression while greeting patients when they present for registration
- Responsible for quality assurance - reviewing registration data for accuracy and correcting delinquent data
- Completes all online courses assigned by the Health System and attends department meetings and training sessions
- Completes work queues/lists, reports, etc. to ensure prompt and accurate billing
- Offer departmental assistance and informative support to current and newly hired colleagues
- EMERGENCY ROOM REGISTRATIONS
- Reports to ED for bedside registration, ensuring mobile PC is working and fully stocked
- Report problems with the system/PC to the Help Desk. Use other registration modules complying with the department's expectations
- Places thermal ID band on patients in accordance with infection control protocol, OSHA category II. Notifies clinical state of any issues with armband placement
- Follows Code 99 protocol, updating information, notifying appropriate departments
- DEATH PROTOCOL
- Maintains a log of deceased patients, documenting all pertinent information. Identifies and refers potential problems to senior staff/leadership, e.g., bodies in the morgue over 24 hours, death certificate not
- OTHER ASSIGNED DUTIES
- Checks personnel folders/email daily, corrects registration errors
- Performs other related duties as assigned.
- Serves as brand ambassador by upholding the WMCHealth Mission, Vision, and CARE values and promoting excellence in the patient experience, during every encounter.
Qualifications/Requirements
- EXPERIENCE
- Insurance/Authorization Verification knowledge
- 1-3 years of related experience preferred
- Knowledge of medical terminology a plus
- EDUCATION
- High school graduate or equivalent.