Job Location : Charlotte,NC, USA
Company DescriptionFood ServiceJob DescriptionLooking for someone who has already worked in large-scale distributed networks, knows Cisco-level networking (CCNA baseline), understands security and compliance, and can talk with both engineers and non-technical retail managers while solving problems under pressure.In this role, you will:Assist with remote network setups, configurations, and ongoing support.Ensure all work complies with strict PCI standards for retail operations.Partners with Cyber Security, Technology Delivery, Internet Service Providers, POS vendors, and business stakeholders to support network initiatives.Deliver legendary customer support, emphasizing proactive communication, clear documentation, and efficient escalation procedures.Utilize Meraki full-stack solutions (security appliances, switches, access points, and cellular gateways) to deliver modern, cloud-managed networking.Take full ownership of cases, demonstrating a driven, self-motivated mindset with a focus on career growth and technical development.Qualifications5+ years' experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments.5+ years' networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies.CCNA certification required (or equivalent proven experience).Strong knowledge of PCI DSS standards and retail network connectivity requirements.Expertise in VPN technologies, internet connectivity options, and remote support tools.Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred.Strong knowledge of ticket management systems such as Zendesk. (or equivalent tool)Proven ability to collaborate effectively with users, vendors, and engineering staff.Excellent verbal and written communication skills.Demonstrated commitment to delivering legendary customer service at every interaction.Self-driven and career-growth-minded, with a focus on continuous learning and development.QualificationsAdditional InformationAll your information will be kept confidential according to EEO guidelines.