The Accounts Receivable Supervisor will oversee the daily operations of the Accounts Receivable (A/R) department, providing leadership, guidance, and strategy to a team of A/R Specialists across multiple office locations. This role is responsible for ensuring accurate and timely receivables processes, delivering excellent customer service to shippers and agents, and analyzing account performance to support business decisions.
The Supervisor will also play a key role in addressing billing discrepancies, improving aging account performance, and supporting system and process enhancements, all while fostering a motivated, accountable, and collaborative team environment.
Responsibilities
- Supervise daily performance of the Accounts Receivable department (68 staff eventually) across multiple locations.
- Establish and maintain departmental processes and procedures through timely and accurate SOP documentation.
- Develop team members through coaching, mentoring, and instilling accountability using defined goals, objectives, and KPIs.
- Foster a culture of engagement and customer service while maintaining appropriate service levels with agents, customers, and internal partners.
- Provide reporting on key accounts, portfolio performance, and progress on strategic initiatives, including weekly summaries for leadership.
- Assist team leads in troubleshooting complex billing and credit issues; escalate as needed in line with departmental processes.
- Review and recommend accounts for write-off; initiate recovery activity on bad debts, agency placements, and monitor progress.
- Partner with the Director and company executives to continuously improve A/R strategies and processes.
- Participate in weekly portfolio reviews; escalate accounts receivable issues promptly and appropriately.
- Support system improvement initiatives, including addressing current system challenges (Field Trust) and maximizing Power BI dashboards for data visibility.
- Other duties as assigned.
Qualifications
- Bachelors degree in Accounting, Finance, Economics, or related field.
- Minimum of 3+ years of credit, accounts receivable, or billing leadership experience.
- Strong Excel skills required; Power BI or other reporting tool experience a plus.
- Demonstrated problem-solving skills with the ability to handle high-volume, complex receivables.
- Strong communication and customer service skills with proven ability to collaborate cross-functionally.
- Exceptional organizational skills with strong attention to detail.
- Ability to work independently and prioritize multiple deadlines in a fast-paced environment.
- Leadership skills with experience motivating and holding teams accountable.