CUSTOMER QUALITY ENGINEER (New Product Launch)
: Job Details :

Nidec Mobility America Corporation(NMOA) seeks an energetic and focused Customer Quality Engineer (New Product Launch) within our St. Charles, IL operations.

As a world leader in sensing and control technology, we control the most discrete functions within an automobile – from seat switches, power window switches, and instrument panel controls, towards complex user interfaces. NMOA is directly involved with automotive OEM's and holds a leadership position within Nidec for product development with global vehicle makers.

Objective

Works with interdepartmental Engineers / technical colleagues in a team environment to

manage the New Product Launches of key customer accounts for Quality, leading / solving product problems. The Customer Quality Engineer (NPL) manages strategic customers' accounts with direct customer issues with effective communication and provides superior problem solving / critical thinking skills. The Engineer interacts with others globally while traveling occasionally to customer and other Nidec locations.

Essential Responsibilities

? Develop strategy to manage specific customer accounts

? Lead customer quality issue resolution

? Interacts with customer to satisfy their requirements

? Understand customer specific requirements

? Maintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data

for all requirements.

? Actively engage site production team to drive manufacturing improvements

? Support new business opportunities and new product development programs

? Gather warranty data, generate warranty charts, analyze trends and prepare warranty

report for each assigned OEM to reduce warranty cost

? Support change management programs customers, and at plant level.

? Fulfill / Submit all new parts submission (PPAP) requirements

? Interact closely with cross functional Team to perform Advanced Product Quality

Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for

product and/or process changes.

? Key member of FMEA Development serving as key member liaison between

Manufacturing Engineering and Design Engineering.

? Set quality goals and improvement plans

? Document and utilize lessons learned

? Review / Improve Control plans

Nidec Mobility America Form: Job Description

? Lead / Direct customer issues to closure by gathering appropriate teams and leading

problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis and other

documents, per customer.

? Additional responsibility may, as necessary, entail New Product Launch activity which

would require FMEA Moderator training.

Experience2+ years' experience automotive manufacturing

EducationBachelor's Degree

Knowledge/Skills/Abilities:

? High attention to Detail and Accuracy

? Analytical thinking and working knowledge of problem solving techniques (i.e. paretos,

cause and effect, fish bone diagrams, and 5Why analysis).

? Technical thinking and core tool knowledge as well as knowledge of plating, plastic

molding, metal stamping and/or welding is a plus.

? Written and verbal communication with customers (internal & external)

? Quality engineering / Manufacturing engineering experience in automated high volume

production environment within automotive industry.

Nidec Mobility America Form: Job Description

? Familiarity with implementation / use of various charts, corrective action programs,

simple DOE, and other SPC tools.

? Limited knowledge of soldering, electronic components and PCB assembly is a plus.

? Knowledge of ISO 14001 / IATF 16949, VDA Standards, and IPC-A-610D

? Strong PC skills (Microsoft Office, Word, Excel, Access and Minitab).

? Experience with European Automotive OEMs (BMW, VW, Audit, Mercedes, etc.) is a plus

Travel Requiredup to 10%

Keywords: Automotive, APQP, Electronics, Stamping, Customer Quality Engineer, customer

specific, PPM, KPI, Advanced Quality Planning, FMEA, 8D, 5P, 5 Whys, Fault Tree Analysis, 6-

panel, ERP, QAD, Warranty

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.