Overview
Associate Director, Field Operations at Ionis Pharmaceuticals, Inc. Ionis is a leader in RNA-targeted medicines with a global presence and a strong pipeline across neurology, cardiology, and select high-need areas. We are committed to an environment that fosters innovation, collaboration, and patient impact.
Join us to contribute to field operations that support sales, market access, and patient services as we prepare for launches and drive performance.
Responsibilities
- Field Engagement & Business Partnering: Act as a strategic thought partner to Sales, Market Access, and Patient Services leaders to understand field needs and co-develop operational solutions. Build strong, trust-based relationships with field leadership and cross-functional stakeholders (Marketing, IT, HR, Compliance, Medical Affairs). Serve as the field operations point of contact for real-time issue resolution, performance questions, and operational support needs.
- Field Planning & Execution Support: Lead the coordination of national and regional field planning processes, including call planning, targeting, resource allocation, and prioritization tools. Drive execution of business reviews and cycle meetings, including content development, logistics, stakeholder alignment, and post-meeting action planning. Ensure clear visibility into goals, performance, and strategic alignment across all field-facing functions.
- Technology, Tools & Enablement: Collaborate with IT and vendors to develop, implement, and enhance field-facing tools, such as call planning platforms, iPad enablement, and CRM-integrated reports. Own the onboarding and ongoing training resources for field technologies and processes to ensure high usability and adoption. Proactively identify opportunities to simplify workflows and improve field efficiency through digital solutions.
- Incentive Compensation & Field Reporting: Partner with Incentive Compensation to ensure accurate field territory alignments, quota setting, payout execution, and field communications. Deliver field-facing dashboards, KPIs, and scorecards that enable actionable insights and support coaching conversations. Respond to ad hoc field data and compensation inquiries, escalating to IC or Data & Analytics teams as appropriate.
- Field Structure & Launch Readiness: Contribute to territory and field team design aligned with market opportunity, HCP targeting, patient journey, and cross-functional integration. Support the build and scale of field operations infrastructure in preparation for commercial launch milestones. Participate in launch readiness workstreams to ensure field teams are operationally equipped and aligned with brand strategy.
Qualifications
- Bachelor's degree required; MBA or relevant advanced degree preferred.
- At least 12 years of experience in biotech/pharmaceutical commercial operations, field support, or field enablement roles.
- Strong understanding of commercial field team dynamics in specialty, rare, or ultra-rare disease markets.
- Demonstrated success building and optimizing field-facing operations and tools in a launch or growth-stage company.
- Experience collaborating across Commercial, IT, Data & Analytics, and Compliance in a matrixed environment.
- Strong project management skills, with ability to manage multiple complex initiatives in parallel.
- Proficiency with Excel, PowerPoint, and common commercial platforms (e.g., Veeva CRM, Qlik, Snowflake, Anaplan).
- Excellent written and verbal communication skills; high attention to detail; proactive problem-solver with a team-first mentality.
Please visit our website, for more information about Ionis and to apply for this position; reference requisition # IONIS003752.
Ionis offers an excellent benefits package. Full Benefits Link: employee spotlight-,Benefits,-Employees are rewarded.
The pay scale for this position is $135,063 to $190,000.
NO PHONE CALLS PLEASE. PRINCIPALS ONLY.
Ionis Pharmaceuticals, Inc. and all its subsidiaries are proud to be EEO employers.
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