The Patient Services Specialist serves as the primary point of contact between patients, families, healthcare providers, and the organization. This role ensures that patients receive high-quality, coordinated care by facilitating communication, managing appointments, addressing concerns, and providing education and support throughout the care process. The Patient Care Coordinator/Liaison advocates for patient needs and works to enhance the overall patient experience.
Key Responsibilities:
- Serve as the main contact for patients and families, addressing questions, concerns, and requests promptly and professionally.
- Coordinate patient care activities, including scheduling appointments, procedures, and follow-up visits.
- Facilitate communication between patients, families, physicians, nurses, and other members of the healthcare team.
- Assist patients in understanding care plans, treatment options, insurance benefits, and available resources.
- Monitor patient progress and follow up to ensure continuity of care.
- Support patient transitions between hospital, outpatient, and home settings.
- Educate patients and families on medical processes, post-care instructions, and community resources.
- Advocate for patient needs to ensure culturally competent, patient-centered care.
- Maintain accurate and confidential patient records and documentation.
- Identify and address barriers to care, such as transportation, financial assistance, or language needs.
Qualifications:
- Bachelor's degree in healthcare administration, nursing, social work, or a related field (preferred; equivalent experience may be considered).
- Experience in patient care coordination, case management, or a healthcare-related field.
- Strong interpersonal, communication, and conflict-resolution skills.
- Knowledge of healthcare systems, insurance processes, and community resources.
- Proficiency with electronic health records (EHR) and Microsoft Office Suite.
- Ability to work independently while collaborating with multidisciplinary teams.
- Compassionate, patient-centered approach with strong organizational skills.
Work Environment:
- Remote with 25-40% travel to healthcare settings (hospital, clinic, or outpatient facility).
- Fast-paced environment requiring adaptability and multitasking.