Outreach Specialist
: Job Details :

TCI has an immediate need for an Outreach Specialist in Frankfort, KY. This is NOT a Corp2Corp opportunity. This is a long-term contract opportunity. Seeking local candidates only. NOTE: This position requires US Citizenship. SUMMARY The Business Analyst/Outreach Specialist is a relationship-driven professional with a sales mindset and a passion for healthcare transformation. This individual is responsible for identifying, engaging, and cultivating strong partnerships with healthcare leaders across Kentucky to drive adoption and utilization of services. In this high-impact role, you will act as a strategic advisor and trusted connector - educating healthcare organizations on the benefits of participation and proactively managing those relationships to ensure long-term value and satisfaction. Success in this position requires a persuasive communicator with consultative sales skills, a deep understanding of healthcare operations, and the ability to influence decision-makers across a wide spectrum of provider organizations. RESPONSIBILITIES Sales & Relationship Development Serve as the primary relationship manager for assigned healthcare organizations, including hospitals, physician groups, behavioral health providers, long-term care facilities, and public health entities. Identify and pursue new engagement opportunities across Kentucky to expand The Client's footprint and participation. Present The Client's solutions in a compelling and consultative manner that aligns with each organization's clinical, operational, and compliance goals. Lead outreach strategies that result in executed participation agreements and active utilization of The Client's services. Maintain a robust pipeline of prospects, stakeholders in implementation, and active participants, using CRM tools to track engagement progress. Stakeholder Engagement & Retention Develop and nurture executive-level relationships to ensure ongoing alignment with participant needs and strategic priorities. Proactively resolve stakeholder concerns, serving as a key point of escalation and ensuring continuous satisfaction. Host educational briefings, product demonstrations, and user engagement sessions tailored to varying stakeholder roles (C-suite, clinical, IT). Strategic Communication & Cross-Functional Support Coordinate with The Client's technical, onboarding, and support teams to ensure a seamless and positive experience from engagement through implementation. Act as the voice of the customer internally - communicating participant feedback and emerging market needs to influence The Client's service development. Stay current on relevant Kentucky health initiatives, policy changes, interoperability trends, and federal program incentives that impact participants. Metrics, Reporting & Continuous Improvement Monitor outreach and engagement KPIs, including participation growth, stakeholder satisfaction, and service adoption. Produce regular reports and presentations highlighting outreach efforts, market coverage, and stakeholder feedback. Recommend and implement improvements to outreach strategies based on stakeholder trends, data insights, and best practices. REQUIREMENTS Bachelor's degree in healthcare administration, public health, business, marketing, or a related field (Master's preferred). Minimum 3 years of experience in sales, provider outreach, business development, or account management in the healthcare sector. Proven success in building executive relationships, managing client pipelines, and meeting outreach or sales targets. Strong understanding of the healthcare delivery system in Kentucky, including hospitals, practices, Medicaid, and public health infrastructure. Knowledge of health IT systems, electronic health records (EHRs), and data exchange standards preferred. Excellent communication, negotiation, and presentation skills with a strong customer service orientation. Ability to work independently in a remote setting with regular in-state travel (valid driver's license required). SEEKING LOCAL CANDIDATES ONLY. Preferred Attributes Background in healthcare consulting, HIE/vendor sales, or health technology solutions. Familiarity with healthcare compliance frameworks, including HIPAA and interoperability mandates. A strategic thinker with a mission-driven approach and an ability to adapt messaging to different audiences.