Bilingual Patient Care Coordinator (Spanish/English)
: Job Details :

Join Optum and Make a Difference! Become part of a dynamic healthcare organization that positively impacts the lives of patients in New York, New Jersey, and Connecticut. With advanced technology and a supportive team, you can contribute to improving patient care every day.

Immediate Opportunity: Optum Pediatrics-Glen Cove is seeking a dedicated and friendly Bilingual Patient Care Coordinator to provide exceptional support to our patients and healthcare team. In this role, you will follow protocols diligently, ensure excellent customer service, and assist in meeting our clinical, financial, and service goals.

Work Schedule: Enjoy a great work-life balance with a Monday through Friday, 37.5-hour work week, including varied hours from 8:00 am to 8:00 pm (with one late night per week) and rotating Saturdays from 8:00 am to 12:00 pm. Your schedule will be assigned by your supervisor upon hire.

Location: 3 School Street, Suite 101A, Glen Cove, NY 11542

Key Responsibilities:

• Welcome patients, family members, and guests warmly.
• Assist patients with registration and documentation.
• Accurately input and verify patient demographic and insurance data into Epic.
• Check insurance eligibility and provide patients with benefit information.
• Collect co-payments and manage patient balances.
• Answer incoming calls professionally, directing them appropriately.
• Coordinate follow-up care and schedule appointments for patients.
• Send patient records to primary care physicians as needed.
• Help onboard new team members.
• Manage daily patient schedules efficiently.
• Resolve patient complaints with empathy and professionalism.
• Support the team by sharing knowledge about integrated care.
• Engage in other related tasks as assigned.

Why Choose Us? At UnitedHealth Group, we offer a competitive base salary, comprehensive benefits, and a rewarding work environment focused on your success and professional development. Enjoy benefits including:

• Paid Time Off plus 8 Paid Holidays
• Medical, Dental, and Vision coverage
• 401(k) Savings Plan
• Education Reimbursement opportunities
• Employee Discounts
• And much more!

What We're Looking For:

• High School Diploma/GED (or higher)
• 1+ years of customer service or healthcare experience
• Bilingual in Spanish and English
• Intermediate level of proficiency in Microsoft Office
• Ability to work a flexible schedule, including late nights and weekends.

Preferred Qualifications:

• 1+ years in a medical office doing scheduling, insurance verification, and patient care
• Epic system experience
• Knowledge of medical terminology and insurance plans

Soft Skills:

• Excellent communication skills and ability to multitask
• Strong organizational and problem-solving abilities
• Ability to thrive and calm under pressure in a fast-paced setting
• Team-oriented with a focus on positive patient experiences

If you are passionate about helping people and ready to step into an exciting role, apply today!

UnitedHealth Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: A drug test may be required prior to employment.