Job Location : Coffeyville,KS, USA
This position is part of the clerical support for clinical services team. This position is responsible for assuring the patient demographic information is accurate and complete. The quality of the data entry determines the accurate processing of patient accounts. This position's responsibilities may vary with clinic site. This position may be the first interaction that patients have with Community Health and practices should not create barriers to care.
Essential DutiesProvides exceptional customer service in a timely and efficient manner when checking patients in and out, schedule follow-up appointments, and address visit-related questions in person or on the phone. Uses proper etiquette and directing questions or calls appropriately.
Oversee the waiting area, coordinate patient flow, and report issues to Practice Management.
Obtain required patient consents, updated demographic information, and other necessary documentation. Follow up document collection with timely and accurate entry and maintenance of patient information such as demographics, insurance, and payer information.
Verify insurance coverage, identifying co-pays or out-of-pocket costs, and collect necessary information to prevent claim denials.
Collect and process patient payments, ensuring accurate posting and reconciliation.
Discuss financial assistance options and ensure applications are complete and processed.
Connect patients with clinic resources such as translation, benefits, or engagement services.
Follow clinic opening and closing procedures, including securing the building when appropriate.
If working in Behavioral Health Registration add behavioral case managers to all appointments.