Help Desk Technician
: Job Details :

Help Desk Technician The Human Resources Research Organization (HumRRO) is a non-profit leader in developing high-impact services and products in the arenas of employment, military, student testing, and professional credentialing and licensure. We work with federal and state government agencies, private sector organizations, and professional associations. About the Organization As a non-profit, HumRRO is dedicated to work that contributes to science and society. Our employees enjoy a highly collaborative and supportive environment that fosters innovation, ethical practice, and outstanding customer service. Our core operational staff includes Industrial-Organizational Psychologists, Educational Researchers, and Behavioral Science Consultants. We are committed to supporting a diverse workforce and to practicing equity and inclusion for all staff. About the Job We are seeking an Information Systems Assistant to join our IT Operations team. This role provides front-line support to onsite and remote staff, assists with IT equipment setup, manages asset inventory, and supports conference room technology. The ideal candidate will be detail-oriented, customer-focused, and comfortable working in a collaborative environment. Key Responsibilities Respond to and resolve help desk requests from onsite and remote staff. Coordinate the help desk ticket queue, including issue tracking, resource allocation, and ticket escalation to ensure timely resolution. Perform hands-on hardware and software troubleshooting for desktops, laptops, peripherals, and applications. Set up and configure IT equipment in staff offices, including new hire workstations and devices. Assist with employee onboarding and offboarding processes. Maintain IT asset inventory, network documentation, and equipment configurations. Provide support for conference room technology, including audio/visual equipment, video conferencing platforms, and meeting setups. Operate IT tools, components, and peripheral accessories to support staff needs. Requirements Associate's degree and 3 years of related work experience, or equivalent technical training, education, and experience. CompTIA A certification (or ability to obtain within six (6) months of employment). Demonstrated ability to manage help desk requests and ticketing systems. Proven hardware and software troubleshooting skills. Experience maintaining IT asset inventory and equipment tracking. Familiarity with supporting conference room technology and meeting solutions. Excellent verbal and written communication and interpersonal skills. Strong organizational, planning, and prioritization skills. Customer-service orientation with the ability to support users of varying technical skill levels. Ability to thrive in a team-oriented, collaborative environment. Preferred: macOS support experience Network troubleshooting skills Federal/DoD IT environment experience CompTIA Sec certification Work Location and Job Requirements This position is located at our headquarters office in Alexandria, VA. US citizenship and the ability to pass a government background check The anticipated salary for this role is $56,500 to $70,000. Specific salary offers are based on candidate qualifications and experience. At HumRRO, our generous benefits and highly competitive workplace policies reflect how much we value our employees - now and in the future. We offer: Health, dental and vision insurance Life insurance equal to 2x annual salary Retirement plan with company matching Paid professional development and training Tuition reimbursement 12 weeks of paid parental leave Generous paid time off and 10 paid holidays All qualified applications will receive consideration without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, veteran status, medical condition, or disability. EEO/Vet/Disabled. Named one of 50 Great Places to Work by Washingtonian magazine and one of the Top Workplaces by The Washington Post For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.