Job Location : all cities,AK, USA
Join Amgen's mission of serving patients. At Amgen, our shared missionto serve patients living with serious illnessesdrives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughestdiseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
The Associate Director, Congress Operations is responsible for leading the operational center of excellence within the Amgen Congress Team (ACT). This role ensures the delivery of consistent, compliant, and cost-efficient execution of Tier 1 and Tier 2 congresses globally. This leader partners closely with the Associate Director of Congress Planning & Execution to align operational support with TA needs and business priorities while delivering a One Amgen experience to internal and external stakeholders.
Operational Strategy & OversightDefine and oversee operational models for booth build and design, OL engagement, logistics management, and vendor partnership for all ACT-led congresses.
Develop and enhance standardized operating procedures, documentation, and reporting tools/dashboards across the ACT function (e.g., CCDs, CAF reporting, post-congress metrics, SLAs).
Ensure global consistency and regional adaptability in vendor engagement models, compliance workflows, and attendee services.
Vendor Management & Quality AssuranceLead the performance management of key vendor partners across booth builds (Access TCA, Ignition), OL engagement (Proske), and logistics (Maritz, BCD).
Govern all scopes of work (SOWs), budget forecasting, invoice, and service-level agreements (SLAs) related to congress operations.
Oversee executional quality across vendor deliverables, including booth design, setup, compliance submissions, and onsite support.
HCP Logistics & OL EngagementDirect the end-to-end logistics processes including housing, registration, badge coordination, ancillary meetings, and pre-congress attendee communications.
Manage the operational support of OL engagement scheduling, rooming, and metrics tracking for all ACT-supported congresses, partnering with the Engagement team leads.
Budget & Compliance GovernanceServe as operational budget steward for all congress activities led by ACT, maintaining controls across all logistics, OL, and booth spend categories.
Ensure compliance with internal processes (CAF, C3, Veeva) and external regulations (PhRMA, EFPIA, local country requirements) across operational workflows.
Team Leadership & DevelopmentLead a team of Senior Managers and Senior Associates supporting functional operations across US and OUS congress execution.
Foster a high-performance culture focused on operational excellence, team development, cross-functional collaboration, and innovation.
Partner with the ACT Leadership Team to build scalable systems, tools, and training that enhance team capability and future-readiness.
We are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications.
Basic Qualifications:
Doctorate degree and 3 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.
Or Master's degree and 5 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.
Or Bachelor's degree and 7 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.
Or Associate's degree and 12 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.
Or High school diploma / GED and 14 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.
Preferred Qualifications:
Advanced degree (MBA, CMP, PMP, or CEM).
Proven experience managing congress or event operations at a global scale.
Expertise in booth production, HCP engagement logistics, and pharmaceutical compliance requirements.
Familiarity with Amgen's therapeutic areas and internal systems (Smartsheet, SharePoint, SAP, Veeva).
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible
Apply now and make a lasting impact with the Amgen team.