Multi-Unit General Manager
: Job Details :

Overview

Director of People and Culture @ Southern Proper Hospitality Group | HR Management, Customer Service

Multi-Unit General Manager The Southern Gentleman and The Gypsy Kitchen

The Multi-Unit General Manager is responsible for the overall operations of two high-volume restaurants. This role involves leading two management teams that share a common kitchen, along with an Executive Chef and culinary team. The General Manager will oversee the service teams, prioritizing upscale, guest-focused hospitality. A robust background in upscale restaurant leadership is essential, coupled with an expertise in wine and beverage programs. The ideal candidate will be a dynamic leader who can cultivate a positive team environment and deliver memorable experiences for our guests.

Responsibilities

• Generate outside sales through event planning, local business outreach, special events, and concierge programs
• Manage the recruitment and training of team members
• Lead the beverage and wine program
• Maintain and upkeep all payroll, LMS, and employee lifecycle software and procedures
• Manage the entry of vendor invoices, product check-ins, and all daily cash handling throughout the shift
• Lead and coach the front of the house service teams to deliver consistent upscale service
• Provide leadership for problem resolution to facilitate improved working relationships
• Address complaints and resolve problems in a timely and effective manner
• Work in an environment with minimal daily supervision; be a self-starter, organized, and multi-task oriented
• Plan, assign, and direct work
• Possess strong analytical and problem-solving skills to include collecting and analyzing data resulting in fiscally responsible decisions
• Create an atmosphere that respects and protects the well-being of coworkers and guests in a safe environment
• Maintain confidentiality of all proprietary SPH operations, programs, and material information
• Maintain quality assurance and compliance with all regulatory requirements
• Ensure compliance with current laws and policies to provide a work environment free from sexual harassment and all illegal and discriminatory behavior
• Use tactful, appropriate communications toward direct reports, vendors and guests
• Utilize effective time management; report to work on time and complete assigned duties within designated time frames

Qualifications

• Management and Customer Service experience; strong administrative skills
• 3-4 years leading an upscale high-volume restaurant or multiple restaurants
• Hands-on management style—leading team, coaching and ensuring upscale service
• Demonstrated financial acumen
• Robust wine and spirits knowledge
• Demonstrated ability to lead
• Comfort working with budgets, payroll, revenue and forecasting; strong communications skills

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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