Job Title: Help Desk Support
Job Summary:
We are looking for a customer-focused Help Desk Support professional to provide first-level technical assistance to end-users. This role involves troubleshooting hardware, software, and network issues, while ensuring timely and effective resolutions.
Key Responsibilities:
- Act as the first point of contact for users via phone, email, or ticketing system.
- Troubleshoot and resolve basic hardware, software, and connectivity issues.
- Provide step-by-step guidance to users for common technical problems.
- Escalate complex issues to higher-level support teams when necessary.
- Log and track all support requests in the ticketing system.
- Assist with setup and configuration of desktops, laptops, printers, and other devices.
- Support common business applications, including Microsoft Office and email.
- Deliver excellent customer service and maintain follow-up communication with users.
Skills & Qualifications:
- 1+ year of experience in a help desk, IT support, or customer service role.
- Basic knowledge of Windows and/or macOS environments.
- Familiarity with Office 365, Active Directory, and standard desktop applications.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and in a team environment.