Technical Customer Service Advisor, Remote
: Job Details :

Technical Customer Service Advisor

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join an industry leader in the smart device space as a Technical Customer Service Advisor! This is a dynamic role where you'll provide critical support to customers, troubleshooting technical issues, assisting with account inquiries and helping customers navigate their tech experience. If you love tech, problem-solving and helping people, this is the job for you!

What You'll Do:

• Support customers with smart devices, account inquiries and technical troubleshooting.
• Work across multiple systems to retrieve information, document calls and resolve issuesall while engaging with customers.
• Use problem-solving skills in a semi-scripted environment to deliver tailored solutions.
• Benefit from dedicated training and grow your skills in a supportive team environment.
• Work remotely with all equipment provided in your dedicated workspace.

What We're Looking For:

• At least 6 months experience in customer service.
• Ability to work independently, stay motivated and thrive in a dynamic environment.
• Strong communication, time management and problem-solving abilities.
• Tech-savvy with a passion for helping people.
• Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• 18 years or older, high school diploma/GED and able to pass assessments.
• Ability to successfully pass a criminal background check.
• Flexibility to work full-time hours between 7:00AM 10:15PM CST, based on business needs.

What's In It For You?

• Competitive hourly rate of $17.31 plus performance-based bonuses.
• Day-one benefits for you and your family, including medical, dental and vision coverage.
• Paid time off to maintain work-life balance.
• Opportunities for growth in a supportive, technology-driven company.
• Remote work with all necessary equipment provided.

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Excited to make an impact and grow with us? Apply now! Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.