JOB TITLEDemo Stock & Service Coordinator
LOCATIONSavannah, Georgia, United States (GA 31416)
CONTRACTPermanent - Full-time (40 hours/week, Mon to Fri)
SALARY$42,000 - $44,000 per year (depending on experience) + up to 20% Bonus
THE COMPANY
Limbs & Things Inc. is dedicated to improving patient outcomes through designing, manufacturing, and distributing a range of premium quality medical task trainers to healthcare professionals at every level of education and continued medical professional development.
Our employees enjoy the opportunity to work in a collaborative small team atmosphere in a unique and fulfilling industry. In this role there are opportunities for development of skills, knowledge, and processes in both an office setting and to some extent in medicine due to our relationship with the healthcare industry.
THE JOB
The primary responsibility of the Demo Stock & Services Coordinator (DSSC) role is to manage all aspects of the company demo suite of products ensuring that all assets are well maintained and shipped in a timely manner to meet the commercial demands of the business.
Working closely with the logistics and warehouse supervisor the DSSC is responsible for all demo supplies and inventory management to include care, maintenance and shipping/receiving of demo products in the warehouse. They will also be cross trained ross trained in Logistics Supervision activities, such as customer shipments, inventory replenishment, receipt, & count, and supplier relations
The DSSC will act as a satellite member of the Product Management team and be responsible for maintaining a high level of product knowledge both physical and software based. Within this role they will be responsible for internal training and updates to the sales team including product history, purpose, features, use and care. The role will also support the product management team by assisting in new prototype evaluation events.
The DSSC will be the lead role in the post-sales support for the sales team on products which require software support such as the Cardiac and Respirator Examination trainer (CaRE) and augmented reality trainers.Working with the UK based product manager, the DSSC will be responsible for managing all technical and software updates for the model supporting the sales team and customer service with first line trouble shooting and support.
The DSSC will support the Customer Service team by handling customer warranty issue and repairs (Cases) on Limbs & Things Manufactured products.
MAIN ACCOUNTABILITIES
- Maintain and care for all demonstration products, their parts, supplies and consumables (in collaboration with Events & Service Coordinator)
- Manage the demo inventory through asset management system (Asset Panda) and produce monthly reports on core metrics as required
- Troubleshoot and repair demo equipment, including stock held by external sales team in line with Case reports from customer service
- Be the product specialist on all L&T manufactured products:
- Maintain up to date product knowledge on all L&T products
- Provide training and support for the wider team on all L&T product usage
- Collaborate where required with the UK based Product Management team on any issues or questions arising from the L&T manufactured product
- Support any new product launch training on L&T product
- Manage software updates and provide first line support to the sales and customer service team for all questions and troubleshooting for the CaRE model and all ART related products
- Support Customer Service with cases on L&T manufactured goods which include warranty issues, repairs and refurbishments of equipment
- Purchase and install/distribute new demo trainers, consumables, and accessories
- Track and troubleshoot items in transit with couriers as required and ensure that RAMs are kept up to date on all logistical stock movements of demo products to and from customers / RAM home locations
- Assist Warehouse coordinator with maintenance of clean and accurate receiving and shipping areas of the warehouse
- Cross-trained on fundamental Logistics Supervision tasks, including inventory replenishment, receipt entry, cycle counts, etc.
- Support product prototype evaluation as required
TECHNICAL KNOWLEDGE, SKILLS & EXPERIENCE
- Associates or Bachelors Degree is required, preferably in Organization Management, Business Administration, Communication or a related field
- A clear technical capability to deal with product software as well product repairs
- Extremely robust organizational skills, with strong attention to detail and accuracy with hands on tasks and data entry
- Excellent communication skills including strong numeracy and written skills
- Knowledge of general business computer software and aptitude to learn ERP, CRM and asset management software applications, previous experience is a plus
- Exceptional time management and able to work on own initiative, keen to explore new ideas in the improvements of the department
- Professional written and verbal tone of voice
- Relationship building skills for use with vendors, suppliers, and customers
- Ability to deal with different problems simultaneously and committed to working to achieve requirements or meet deadlines
- Comfortable with hands on technical, refurbishment, repairs and support of physical training equipment
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
PHYSICAL REQUIREMENTS
- Able to safely lift and handle products up to 60 lbs
- Able to bend and reach safely for products in a warehouse, including using ladders and other vertical access equipment
- Skilled with handwork, comfortable with hand tools to be used for disassembly, repair and reassembly of physical equipment
THE PACKAGE – WHATS IN IT FOR YOU?
We offer a competitive salary and a performance-related bonusbased on national quarterly sales.
- Up to 20% bonus
- National Holidays and PTO
- Health Insurance (with full employer paid option)
- Dental, Vision, FSA/HSA and a Variety of Supplemental Insurance Options
- 401(k) Plan + Company Match
- Group Life Insurance
- Company sponsored Wellness App
Other benefits include a culture of learning & connection and the opportunity to play a key role in a growing company!
If this sounds like an exciting opportunity and you feel you have got what it takes, please send your CV with a covering letter telling us why you consider yourself suitable for the role.