Overview
We are seeking a strategic, results-driven General Manager to lead all aspects of operations at our ice cream manufacturing facility. The ideal candidate will bring deep experience in frozen dessert production, combined with proven leadership across plant operations, quality, safety, and continuous improvement
This role is accountable for ensuring the facility delivers on production goals, food safety standards, and cost targets — while fostering a high-performing culture centered on quality, collaboration, and innovation.
Responsibilities
- Lead and manage all functions within the ice cream manufacturing plant, including production, quality, maintenance, sanitation, and warehousing
- Ensure full compliance with food safety regulations and certifications (FDA, USDA, HACCP, SQF, GMP)
- Oversee production planning, batching, freezing, and packaging to meet volume, quality, and delivery targets
- Drive operational excellence through KPI monitoring and improvement (OEE, yield, downtime, labor efficiency, waste)
- Champion a culture of safety, accountability, and employee engagement across all departments
- Hire, train, and develop plant leadership and hourly teams, ensuring alignment with company values and performance expectations
- Implement Lean, Six Sigma, or TPM methodologies to improve throughput and reduce cost per unit
- Collaborate cross-functionally with QA, R&D, Supply Chain, and Corporate Leadership to ensure alignment on product development, launches, and compliance
- Manage plant budgets, capital investment projects, and long-term resource planning
- Regularly report on performance metrics, staffing, and compliance to executive leadership
Qualifications
Education & Experience
- Bachelor's degree in Food Science, Engineering, Operations Management, or Business (Master's preferred)
- 7–10 years of progressive leadership experience in food manufacturing, including 5+ years in ice cream or frozen dessert operations
- Demonstrated success managing plant P&L, delivering operational KPIs, and leading cross-functional teams in a regulated environment
Skills & Knowledge
- Deep technical understanding of ice cream manufacturing processes, including mix formulation, pasteurization, freezing, inclusion handling, and packaging
- Expert knowledge of food safety systems and regulatory compliance requirements
- Strong leadership and team development skills with a track record of building high-performance cultures
- Proficiency in Lean Manufacturing and Continuous Improvement principles
- Experience with ERP and MES systems; data-driven decision-making skills
- Excellent interpersonal, communication, and problem-solving abilities
Preferred Certifications
- HACCP Certified
- SQF Practitioner or PCQI
- Six Sigma or Lean Certification
- OSHA Safety Certification
Working Conditions
- Based on-site at a high-volume manufacturing facility with exposure to cold temperatures, noise, and food processing equipment
- Must be available for on-call support and occasional weekend/night shift coverage based on operational needs
Why Join Us?
- Lead operations at a modern, innovation-driven ice cream facility
- Be a key driver of growth, quality, and sustainability in a fast-paced consumer goods company
- Competitive compensation package including base salary, performance bonuses, and full benefits
- Opportunities for executive-level growth and strategic leadership in a growing business
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