Overview
Join to apply for the Director of Operations role at Westchester Medical Center Health Network.
Responsibilities
- Responsible for the operational oversight of both non-clinical departments and service lines, and collaborate on business development and strategic planning initiatives.
- Manages and oversees the implementation of policies and practices to ensure compliance with accreditation standards and regulatory requirements; supports oversight and maintenance of accreditations and awards of excellence.
- Develops and builds relationships across departments, working with Leadership and service line stakeholders to develop long-range program goals for service lines and programs.
- Participates in the design of program goals, timelines and objectives; supervises project operations; assists in developing actionable metrics; supervises objectives within respective departments; and directly manages operational initiatives.
- Engages in recruitment and onboarding efforts for physicians, clinical and non-clinical staff.
- Maintains annual operating plans and collaborates with medical chairs and leadership in developing an annual capital budget for departmental needs.
- Authorizes purchases and the use of supplies and equipment in conformance with established contracts.
- Partners with service line leaders in the preparation, analysis and presentation of performance metrics, budgetary and volume dashboards.
- Supports service line research infrastructure development and initiatives.
- Implements policies and practices for assigned areas to ensure compliance with Medical Center standards and external requirements.
- Promotes quality customer service and proactively identifies and resolves customer issues.
- Monitors and evaluates quality improvement activities for assigned areas and collaborates with other departments for quality improvement initiatives.
- Manages team performance, and analyzes performance against key performance indicators and metrics, fosters a collaborative environment to address performance deficiencies and provides coaching/mentoring to ensure the highest levels of individual and team performance.
- Analyzes and identifies opportunities to increase operational efficiencies.
- Undertakes special projects and assignments as directed.
- Develops operations strategy and oversees process improvement opportunities across respective departments that result in operational and patient satisfaction enhancements.
Qualifications
- Experience: 5 years in a supervisory or management level position in a hospital, performing similar duties and functions, which includes business management and responsibility for maintaining accreditation and regulatory standards. Demonstrates consistent career progression with increasing levels of responsibility.
- Education: Bachelor's Degree, required; Master's Degree Preferred
- Licenses / Certifications: N/A
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