Scheduler
: Job Details :

At Patterns Behavioral Services, we believe that our work environment should be engaging, motivating, and filled with opportunity to advance by providing and producing high-quality ABA services. We look forward to the potential of you joining our dynamic team!

SUMMARY: To manage the compilation, coordination, and communication of client and staff schedules. To maintain and update schedules in a comprehensive billing and scheduling computer system in order to maximize billable hours, and client therapy. ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Fulfill client contracts to ensure they are maximized in billable hours by maintaining 95% of contracts and contract hours are fulfilled on a monthly basis and clients maintain consistent DIs, Case Supervisors, and Parent Consultants throughout contract.
• Ensure Case Supervisors, Direct Interventionists, and Parent Consultants meet minimum billable hours per role as follows:
• Case Supervisors - 32.5+ Billable Hours per Week (6.5 out of 8 hours)Direct Interventionist - 15+ Billable Hours per Week (7.5 out of 8 hours) Parent Consultants - 30+ Billable Hours per Week for Full-Time PCs (7.5 out of 8 hours)
• Data Entry will be accurate and up-to-date by ensuring correct billing code designations are applied to all appointments. Maintain with 95% accuracy.
• Track Cancellations and Make-Ups for reporting purposes. Discuss consistent cancellation patterns with Clinical Director as needed.
• Work with Clients to find agreeable service times based on client and therapist availability.
• Responds to staff and client phone calls in a pleasant and resolution-focused attitude in a timely manner (within 24 hours).
• Verifies that any changes in schedule requested by staff falls within appropriate guidelines. Contact all appropriate staff to notify them of changes affecting their schedules and appointments no less than 24 hours in advance.
• Schedule staff (as much as possible) to localized regions to reduce travel time and maximize efficiency.
• Report all errors, inefficiencies, or discrepancies in scheduling to the Clinical Director for proper revisions in order to maintain an up-to-date working version of all Scheduling requirements
• Other duties as assigned

Requirements

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED), prefer two years specialized training with staff scheduling, at least two years experience working within a business, mental health or educational setting. LANGUAGE SKILLS In the English language, the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write emails, business correspondence, and communicate by phone. Ability to effectively present information and respond to questions from groups of managers, clients, co-workers, and customers alike. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to use standard calculator. Advanced use of computer spreadsheet programs and word processing software.

REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and hear; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop. The employee must regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distant, and peripheral vision, color and depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment for this position is a basic office environment. While performing the essential functions of this job, the employee may be exposed to clients who may ask inappropriate personal questions, display socially unacceptable personal behaviors, use profanity and sexually explicit phrases, make insulting remarks regarding appearance, age, sex, or race, and exhibit defiance, dishonesty, and assaultive or self destructive behaviors. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet to moderate.

Benefits

Patterns Perks:

● Access to National University with 15% discounted rates towards coursework

● Employee Assistance Program (EAP) (available to all employees)

● Health/vision/dental Insurance (eligible employees)

● 401K plan (both part-time and full-time eligible)

● Earn PTO (full-time employees)

● Generous Employee Referral Program

About Patterns:

We build a nationwide community of compassionate individuals for one purpose; to serve others selflessly. Children and adults with behavioral needs deserve empathetic and functional ABA support from dedicated professionals. Patterns is a center-based, in-home, and school provider of behavioral services to families with children diagnosed with ASD and other developmental disabilities. We are currently expanding our services and are looking for career-minded, experienced ABA Superheroes to join our team. At Patterns, you will find a professional, ethical, structured, respectful, caring, and fun work environment where you can reach your career goals! Together, we are Patterns, a team like no other.

We aim to be different. Service and Integrity of our clients are our utmost concern and priority. We maintain a culture of relentless optimism as we do what we've been called to do.

Patterns Behavioral Services provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.