Job Role: Digital Transformation Senior Manager
Work Location: Remote
Work Authorization:
- Must be a U.S. Citizen or a Permanent Resident (Green Card holder)
Job Summary: We are seeking a highly experienced Digital Transformation Sr Manager with 15+ years of experience leading large-scale digital initiatives across enterprise environments. The ideal candidate will drive strategic digital programs, manage client engagements, support pre-sales initiatives, and deliver measurable business outcomes. This role requires strong leadership, program management expertise, and the ability to manage complex, multi-stakeholder transformation initiatives while maintaining a client-focused mindset. Minimal travel is expected.
Key Responsibilities
- Lead enterprise-wide digital transformation programs, ensuring alignment with business strategy and objectives.
- Define program roadmap, objectives, success metrics, and governance structures.
- Oversee cross-functional teams, including IT, business operations, data & analytics, and product management.
- Drive adoption of modern technologies and platforms, including cloud, automation, AI/ML, CRM, and enterprise applications.
- Manage program scope, timelines, budget, and risks, ensuring successful delivery of milestones.
- Establish KPIs, reporting dashboards, and performance metrics to measure program success and ROI.
- Partner with C-suite, senior leadership, and clients to communicate progress, challenges, and strategic decisions.
- Lead client engagements, ensuring satisfaction, relationship building, and alignment to client objectives.
- Support pre-sales activities, including solutioning, proposals, presentations, and demonstrations to clients.
- Foster a culture of innovation, collaboration, and continuous improvement within teams.
- Identify and implement process improvements, standardization, and best practices across digital initiatives.
Required Skills & Experience
- 12+ years of experience in program or portfolio management of large-scale digital transformation initiatives.
- Strong knowledge of enterprise IT systems, cloud platforms, CRM, ERP, and digital technologies.
- Proven experience managing multi-disciplinary teams and complex stakeholder environments.
- Demonstrated experience in client service, pre-sales support, and solution consulting.
- Expertise in program governance, risk management, and change management.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, negotiation, and leadership skills.
- Experience with Agile, Scrum, and hybrid project management methodologies.
Preferred Qualifications
- PMP, PgMP, or equivalent program management certification.
- Experience leading digital transformation in banking, finance, healthcare, or large enterprises.
- Knowledge of emerging technologies such as AI, analytics, RPA, and cloud-native architectures.
- Demonstrated ability to deliver measurable business outcomes through technology-led initiatives.
- Proven ability to develop client relationships and support business development efforts.
Education
- Bachelor's or Master's degree in Business Administration, Information Technology, Computer Science, or related field.
Travel Requirement
- Minimal travel required (typically ~15%), primarily for key client meetings or executive briefings.