General Summary:
The Instrument Technical Specialist will be an embedded resources at customer location to support installation, start-up, calibration, troubleshooting and technical information for BTG products. This role will have close customer relationships that will range from E/I supervisors, process engineers and a range of key mill members. This role will work closely with BTG's service manager, service team, sales, and applications team. This position is based in the Central Coast region of Oregon.
Responsibilities:
- Be actively involved with the customer during installation and start up.
- Make recommendations to improve accuracy, reliability, and usefulness of BTG products.
- Follow projects closely to ensure customer understanding and acceptance.
- Advise sales personnel of any potential customer needs for additional BTG products.
- Advise Engineering, R&D, QC, and/or Manufacturing of any product issues so they can be addressed and solved. This includes writing Quality Improvement (QIP) reports on the manufacturing facility.
- Provide warranty repair and courtesy visits in special cases to resolve customer issues.
- Maintain customer equipment history and contact customer when preventative maintenance is due.
- Maintain records and files for equipment and mill.
- Encourage customer to maintain their existing BTG equipment and to upgrade to new technology products when warranted.
- Responsible for own personal safety, the safety of the team and those around you.
- Work in accordance with and enforce compliance with all BTG's policies (ex: Safety, Code of Conduct, Commercial Policy, Security Policy, and Export Compliance) to maintain BTG's reputation and image.
Organizational Responsibility Statement:
In addition to the job-specific responsibilities listed above, all employees are expected to support and model BTG's Code of Conduct and support BTG Values: Innovative, Reliable, Fair, Sustainable and Ambitious. Employees will be held accountable for knowledge and effective application of these principles.
Required Knowledge, Skills and Abilities:
- Must be a “people person” – one who enjoys engaging the customer and is excellent in communication and follow-up.
- Strong analytical and troubleshooting skills.
- Ability to work with a high degree of autonomy; prioritize, organize, and work independently.
- Excellent computer skills, strong knowledge of MS Office.
- Must be able to learn and use remote service tools as required.
Required Education/Experience:
- Minimum 2-year technical degree in electronics/instrumentation or equivalent experience.
- A successful history in technical support in an industrial environment.
Recruitment Privacy Notice:
Please note, before applying to a BTG job posting or sending us your resume/CV, kindly refer to BTG's Recruitment Privacy Notice which is available on our website at
We thank you for the interest in BTG; however, only those candidates selected for an interview will be contacted.