Room Control Specialist
The Room Control Specialist gets patient information to assign, control, and log service accommodations for admitted patients. This position coordinates special transfers based on room availability and admission approvals from other facilities. It also serves as a facility liaison for account maintenance tasks to ensure patient account accuracy.
Essential Functions of the Role:
- Accepts reservations for incoming patients, urgent admissions, and day surgeries.
- Facilitates transfers from other healthcare organizations with Administration. Collects appropriate demographic and financial data. Approves transfers that meet criteria. Obtains approvals for exceptions to the transfer policies.
- Coordinates with nursing staff and physicians to manage bed shortages, staff shortages, room transfers, and patient overflow.
- Monitors the hospital occupancy and notifies facility identified leadership of impending capacity issues.
- Facilitates bed reconciliation activities with the floors.
- Follows and ensures compliance of system and revenue cycle policies and procedures.
- Monitors and provides reports, as requested, for patient movements and updates for all impending and in-house activities.
- Performs necessary corrections and edits for in-house or pending patient activity.
- Serves as a subject matter expert related to account maintenance tasks and corrections.
- Works specific reports and queues to ensure patient account information is secured for maximum financial reimbursement.
Key Success Factors:
- Previous experience in healthcare related field preferred.
- Proven ability to problem-solve, perform critical thinking.
- Requires good listening and communication skills, and professional telephone etiquette.
- Maintain a professional demeanor in stressful and emotional environments. This includes crime, behavioral health, suffering patients, and life/death situations.
- Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
- Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
- Excellent data entry, numeric, typing and computer navigational skills.
- Basic computer skills including Microsoft Office and Excel.
Qualifications:
- Education - H.S. Diploma/GED Equivalent
- Experience - 1 Year of Experience