Job Location : Ann Arbor,MI, USA
Primary responsibilities: Under direct supervision of the Client Care Manager, select, schedule and coordinate caregivers based on assessment and care plan information and for new and existing clients. Maintain all scheduling of caregivers and respond to situations here scheduling conflicts, emergencies and/or call outs arise. Company schedule must be complete for the next business day/weekend before leaving for the day. Track and record call-outs, late arrivals, early departures, etc. and share information with the internal staff via email. Accept on-call/back up during the week and on weekends as needed-this is to be discussed with The Client Care Manager and others in the on-call rotation. Audit Wellsky on a regular basis to ensure any changes/modifications are completed and correct. Take Service Inquiry calls from new perspective clients. Report to the office on Friday afternoon for weekend briefing and confirmation calls to caregivers. Return Monday for follow-ups from weekend. Possibly see clients if a caregiver cannot be identified.
Qualifications: Minimum of one year in a staffing/recruiting position. Professional experience in the field of customer service. Knowledge of general healthcare staffing requirements. Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently. Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast paced environment. Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions.