Veterinary Concierge
: Job Details :

Veterinary Client Experience Concierge

Arista Advanced Pet Care is a new veterinary group focused on revolutionizing specialty and emergency pet care by offering a shared ownership model to veterinary specialists and emergency doctors, fostering collaboration and empowering them to build their hospitals within their communities. Our model aims to improve the quality of care for pets and create a better working environment for veterinary professionals.

Our new Arista Dallas hospital will be opening later this Fall along the Dallas North Tollway, just south of I-635. We are excited to begin building our Dallas team with dedicated veterinary professionals that want to provide the highest quality care for our patients in an environment driven by our hospital ownership group.

Please note the tentative start date for this position is October 13, 2025.

The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop off/pick up and visitation times.

Responsibilities & Duties

• Focus on the guest experience for each client during any times that they are present in the hospital lobby, exam room area or visiting their hospitalized pet.
• Work closely with the Care Navigation Team to ensure a stream-lined, well organized and comfortable experience for each client and their pet.
• Facilitate hospital teams ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication including updates and information flow through the appropriate channels.
• Be the friendly and professional face of the Arista hospital.
• Maintain clean and comfortable lobby & exam room environment.

Qualifications

• Comfort in hospital clinical environment required; Experience in veterinary general practice and specialty/ ER veterinary medicine preferred
• Customer service experience required
• Ability to multitask and prioritize during busy times
• Ability to kindly and compassionately communicate with clients during times of stress and to defuse tension by seeking appropriate support as needed
• Clear and friendly communication skills for direct, telephone, and texting with veterinary clinical staff
• Commitment to customer service, high quality care and excellence

Compensation

• Competitive hourly pay; part time and full time opportunities
• Benefits dependent on hours worked

How to Apply

If you are passionate about providing high-quality care to pets and are looking for a rewarding opportunity in a specialized field, we encourage you to apply today. Please submit your resume, along with a cover letter, outlining your relevant experience and why you are an ideal fit for this role.

Arista Advance Pet Care is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.