Job Description
Posted Friday, June 6, 2025 at 4:00 AM | Expired Monday, June 9, 2025 at 3:59 AM
Company Overview :Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we invite you to be a part of our team. To see more of what Quest, Inc. has to offer, click here!Company Values, Mission, and Vision:At Quest, Inc., our mission is to help people with developmental disabilities experience a full life. We are guided by the vision to provide lifelong services for individuals with developmental disabilities.
Benefits:Quest, Inc. provides medical, dental, vision, accident, prescription drug, flexible spending accounts, vision, 401(K) with company match, PTO, life insurance, disability insurance, EAP and student loan repayment.
Responsibilities
- Lead IT support and help desk operations to ensure responsive, empathetic service.
- Empower staff by providing tools and training that enhance their ability to serve others.
- Travel to Quest facilities as needed to support staff and ensure consistent IT service delivery.
- Assist with staff training on IT systems and software to improve utilization, user confidence and efficiency.
- Uphold ethical standards in data privacy, cybersecurity, and digital accessibility.
- Foster a respectful, inclusive team culture that values diverse perspectives.
- Encourage respectful collaboration across departments and with external partners.
- Promote equitable access to technology and training across the organization.
- Lead the development and implementation of innovative IT solutions that solve business challenges.
- Oversee incident response and root cause analysis to prevent recurring issues.
- Encourage a mindset of continuous improvement and agile problem-solving within the team.
- Evaluate and adopt emerging technologies and strategies that align with business goals.
- Develop and maintain robust disaster recovery and data backup protocols to ensure business continuity.
- Evaluate current processes and standards to ensure they continue to meet Quest's needs.
- Set and maintain high standards for IT operations, security, and service delivery.
- Ensure compliance with industry regulations and best practices.
- Drive strategic planning and execution of IT initiatives that support company growth.
- Monitor KPIs and performance metrics to ensure excellence in all areas of IT.
- Coordinate and support audits to ensure compliance with all regulatory requirements.
- Establish and enforce IT policies and procedures that align with organizational goals and compliance standards.
- Celebrate team achievements and recognize outstanding contributions.
- Ensure documentation, systems, and processes are maintained.
- Lead by example in professionalism, accountability, and attention to detail.
- Reflect on project outcomes to identify successes and opportunities for growth.
- Other duties as assigned.
Qualifications
- 18 years of age or older required.
- Bachelor's degree in information technology/systems, computer science, or a related field.
- 7+ years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects.
- Proficient in Windows PCs and Servers.
- Strong knowledge of security best practices.
- Understanding of how to effectively operate a help desk.
- Experience supporting Microsoft technologies, storage, and networking; Specifically, Cisco and Meraki
- Reliable transportation and a valid Driver's License.
- Great customer service and interpersonal skills
- Communicate effectively to staff regarding computer advice and support.
- Good organization, time management and prioritization
- Manage multiple projects and duties simultaneously.
- Strong diagnostic and troubleshooting abilities
- Prior experience supporting, implementing and/or computer systems.
- Work under pressure effectively and efficiently.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedures.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Strong analytical and problem-solving skills.
- Handle highly confidential information/material appropriately.
Equal Opportunity Employer/Disability/Veterans
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