Job Description This is a
confidential search on behalf of a healthcare client seeking a proactive and customer-focused
Receptionist / Patient Advocate to support front office operations. The ideal candidate will be detail-oriented, personable, and able to manage a variety of administrative tasks to ensure a smooth patient experience.
Key Responsibilities - Greet patients and assist with check-in, intake forms, and general inquiries.
- Maintain a clean, organized office environment and ensure supplies are stocked.
- Enter patient data into electronic systems and update profiles as needed.
- Process checkouts and transactions using POS systems or cash logs.
- Answer and direct phone calls in a polite and professional manner.
- Manage patient communications, including voicemails, emails, and appointment scheduling.
- Maintain detailed and accurate records of office activities.
- Support patients with paperwork and compliance requirements, ensuring accuracy and confidentiality.
- Assist with lead calls, appointment bookings, and renewals.
- Operate and troubleshoot office equipment (computers, phones, printers, scanners, etc.).
- Contribute to a collaborative team environment by supporting daily office functions.
Qualifications
- High school diploma or GED required.
- MediClear credential, Certified HIPAA Professional (CHP), or a recognized equivalent compliance certification required.
- Strong communication, typing, and phone etiquette skills.
- Basic computer proficiency with ability to manage electronic systems.
- 2 years of customer service or office management experience preferred.
- Must be available for day shifts.
What You'll Experience
- Competitive hourly pay ($26-$34 per hour).
- Flexible scheduling (part-time or full-time).
- Paid time off and employee discounts.
- Supportive team environment with training provided.
- Opportunities to grow within healthcare administration.