Join to apply for the IT Specialist - Part Time role at Dentrust Optimized Care Solutions.
We are health care innovators, problem solvers, and bridge builders for better health. DOCS Health delivers comprehensive direct and on-location health services across many sectors. Improving health outcomes for schools, the military, government agencies, correctional facilities, and corporations worldwide is our mission. We provide solutions that remove barriers, add value, and provide access to high-quality care.
We are seeking a talented, full-time Corporate IT Specialist with experience in the health care industry. This position will be located in Chalfont, PA.
Responsibilities
- Install, build, and test laptop and tablet configurations and ship them to events across the country.
- Assemble computers according to design or create custom models, configuring hardware to employee needs.
- Test all newly built machines to ensure proper functionality.
- Provide tier 1 onsite and remote support to resolve incidents, problems, and requests following the Helpdesk Ticketing process.
- Diagnose, troubleshoot, repair, and resolve issues with end-user systems, software, OS, networked and wireless phones, headsets, and printers.
- Implement, replace, and decommission systems.
- Provide training on new systems as needed.
- Participate in problem management and knowledge management systems.
- Manage escalations, including resolution documentation and follow-up.
- Support project tasks such as equipment installs, moves, changes, hardware decommissioning, onsite support, and store builds.
- Support the IT needs of the corporate office.
- Create Knowledge Base Articles.
- Ensure local site operations adhere to EUS standards.
- Engage in training and skill development.
- Assist in other duties as needed.
Requirements
- Experience with laptops, desktops, tablets, scanners, printers, and shipping requirements.
- 2+ years of hands-on enterprise IT support experience.
- Bonus skills: A+ Certification, scripting, disaster recovery.
- Excellent customer service skills.
- Basic troubleshooting skills for applications, hardware, and OS (Windows, Mac OS, iOS).
- Ability to diagnose and repair hardware including desktops, laptops, monitors, peripherals, mobile devices, printers, docking stations.
- Basic understanding of networking (TCP/IP, wireless, cabling).
- Basic understanding of VOIP, voicemail, headsets, telephony systems.
- Ability to work independently, organize time/resources, communicate effectively, and document work.
- Preferred: HDI support center analysis (HID-Dast).
- Mobility to stand, walk, climb, etc.
- Legally authorized to work in the US.
With over three decades of experience, we are a trusted industry leader committed to delivering high-quality health services through various innovative models. Join our team and be part of a bridge for better health.
Note: Conditional employment offers require background checks, drug screening, and E-Verify participation. We are an equal opportunity employer.
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