Air Export Manager The Air Export Manager oversees all aspects of the export process for air cargo, ensuring efficient and timely delivery while maintaining compliance with regulations. This role requires strong leadership, communication, and problem-solving skills and a deep understanding of airfreight logistics and industry standards. Duties and Responsibilities
- Oversee the air export process, including the preparation of shipping documents, customs clearance, and bookings with air carriers.
- Coordinate with freight forwarders, airlines, customs brokers, and other service providers to ensure efficient cargo delivery.
- Manage relationships with customers, vendors, and third-party service providers to deliver exceptional service and ensure satisfaction.
- Address and resolve customer inquiries and concerns promptly.
- Ensure compliance with all relevant regulations, including customs and trade laws.
- Stay informed about changes in airfreight regulations and export controls.
- Develop and implement policies and procedures to improve efficiency and service quality.
- Identify and execute process improvements to reduce costs and enhance customer satisfaction.
- Monitor and report on key performance indicators, such as cargo delivery times, costs, and quality.
- Analyze performance data to identify trends and areas for improvement.
Supervisory Responsibilities
- Supervise a team of air export coordinators and support staff.
Educational background / Work experience
- Bachelor's degree in Logistics, Supply Chain Management, or a related field is preferred.
- 5 years of experience in freight forwarding, logistics, or a related field is preferred.
- Prior experience in air exports and supervisory roles is highly desirable.
Preferred Qualifications:
- Familiarity with air freight regulations, customs requirements, and export controls.
- Knowledge of shipping routes and schedules
Skills & Competencies
- Lead Yourself: Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment.
- Lead Your Team: Excellent leadership and communication skills to manage and motivate a team.
- Lead Your Business: In-depth knowledge of logistics, supply chain management, and air freight principles.
Language skills
- Fluency in English is required.
Computer Literacy
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Experience with logistics and air cargo management systems.
Physical and/or Mental Requirements / Working ConditionsPhysical Demands Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Minimal travel maybe required for this role domestically and internationally. Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.